For people that specialize in loans for veterans and service members, they were very difficult to work with. When I tried to explain our situation with my being in airborne school and my wife having to be the main point of contact. They were not considerate at all and kept pushing my wife for information that she needed from me. I was gone for 12-15 hours a day with my phone off and my wife told them and they didn't understand that. I would not recommend going here for help unless you have lots of free time and know exactly what you're doing.
Response from Veterans United
Hi Nicholas, thank you for sharing this honest review. We apologize that our service did not provide the personalized experience you nor your wife expected throughout the process. It is true that the mortgage process can certainly feel intrusive, but we want to reassure you that this in-depth analysis is a worthwhile step. We do appreciate your comments immensely, and know how tiresome it can be to tackle paperwork head on each day. For this reason, it is our goal to guide you every step of the way and make the process seem as easy as possible. Your comments will help us ensure that we learn from mistakes and improve for the next customer. We value your business and hope you enjoy your new home.
This has been the most professional team to work with. But yet has the care and concern to get you through. Thank you Fahad Abdul and your team!!!
Most awesome of all!!!
Appreciate the customer focus everyone at Veterans United has.
Mystle and her team really knocked it out of the park - for a second time!! I have never refinanced a home before, but her team made it so incredibly easy and quick! They made sure I was 100% up to speed and comfortable with what was happening throughout the entire process, just like when I purchased a home with Mystle and her team previously. 10/10 would recommend to anyone looking into purchasing or refinancing a home!
Travis and his team were amazing! The entire process was simple and they kept us updated every step of the way. Would highly recommend them to anyone purchasing a home.
I’m super excited VETERANS UNITED you’re the best
From start to finish this was quite easy to complete. everybody has been very helpful
Easy and painless process, saved me money in the long run! Very satisfied.
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Brant and the team are great at what they do. I understand their jobs are challenging at times, the team went out of their way to make sure I was comfortable and understood what was going on.Thanks team my family and I appreciate your support.
Second time around! Again, my VU team rocks!
Steve is an absolute 10/10. This was my third time working with Steve and Veteran's United, and I can't recommend them enough. Steve communicate's clearly, consistently, and is just a great guy to work with. I'm looking forward to working with Steve and VU again in the near future.
