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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

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378,842

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 378,842 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Jason Richards

Loan Officer: Jason Richards

NMLS# 2015623

5 out of 5 Stars
Would Recommend
headshot image of Aaron Swanner

Loan Officer: Aaron Swanner

NMLS# 1533682

5 out of 5 Stars
Would Recommend
headshot image of Justin Burri

Loan Officer: Justin Burri

NMLS# 1828297

5 out of 5 Stars
Would Recommend
headshot image of Tony Theberge

Loan Officer: Tony Theberge

NMLS# 1563980

5 out of 5 Stars
Would Recommend

Quick and easy process even when I had to leave for work and couldn't access anything.

headshot image of Viola Sykes

Senior Loan Officer: Viola Sykes

NMLS# 1821541

5 out of 5 Stars
Would Recommend

As mentioned, not so hot on computer stuff... Had my 2nd cousin send in my W-2s and John helped with required banking information.

headshot image of John Mowrey

Loan Officer: John Mowrey

NMLS# 2303893

4.5 out of 5 Stars
Would Recommend

The overall team we dealt with were great. Very east to setup and get information we needed. Only area I'd say to improve were last few things prior to closing, like ordering and paying for the appraisal. It wasn't clear that we had to pay and initiate that process.

headshot image of Don Smith

Loan Officer: Don Smith

NMLS# 1969556

5 out of 5 Stars
Would Recommend

My experience with V.U was unmatched & I pray that your experience with them is as great as mine was! I think they are especially good with first timers! Having a whole team dedicated to you feels like a VIP treatment and they are always ready to answer any concerns you have step by step!

headshot image of Jeremy Wilder

Loan Officer: Jeremy Wilder

NMLS# 1124786

5 out of 5 Stars
Would Recommend
headshot image of Seth Wilmes

Loan Officer: Seth Wilmes

NMLS# 1632136

5 out of 5 Stars
Would Recommend
headshot image of Tim Alvis

Loan Officer: Tim Alvis

NMLS# 373984

4.5 out of 5 Stars
Would Recommend

I bought this house while deployed and they handled everything perfectly. From keeping me informed, dealing with my changing deadlines, and working with my attorney since i couldn't be there in person the whole team kept me appraised and sure of their abilities. Thank you

headshot image of Carrie Freeman

Loan Officer: Carrie Freeman

NMLS# 1140687

5 out of 5 Stars
Pamela F. is Through the Roof!

From renter to owner in 32 days -- they really are dream workers!

headshot image of Ted Richardson

Loan Officer: Ted Richardson

NMLS# 743121

Start your own homebuying journey! See what you qualify for today ›
5 out of 5 Stars
Would Recommend
headshot image of Tanner Kruger

Loan Officer: Tanner Kruger

NMLS# 1802223

5 out of 5 Stars
Would Recommend
headshot image of John Golobic

Loan Officer: John Golobic

NMLS# 2184489

5 out of 5 Stars
Would Recommend

I had a great experience working with my team at Veterans United. It took just over thirty days from my first phone call with my loan officer, to getting the keys to my house. Thank you all for the everything!

headshot image of Nolan Huot

Loan Officer: Nolan Huot

NMLS# 1944197

1.5 out of 5 Stars

Initially we were told we could close early however, we ended up closing several weeks past and nearly became homeless. Then our loan was given to Penny Mac and it has been a mess ever since. I have spent hours on the phone because they keep paying canceled insurance policy premiums from our other closing dates which has drained our escrow account. If I could go back and do it again I would have probably chosen a different company.

Response from Veterans United

Andrew,

I want you to know our Client Advocate team is here for you. If you still have questions or concerns, we'll take a closer look together and help however we can.

Please reach out anytime.

Sincerely,
Kendra, Client Relations

4.5 out of 5 Stars
Would Recommend
headshot image of Stephanie Buckridge

Loan Officer: Stephanie Buckridge

NMLS# 1035470

5 out of 5 Stars
Would Recommend

The entire home buying process was made easy with the help of everyone at veterans united!

headshot image of Kevin Warren

Loan Officer: Kevin Warren

NMLS# 261072

5 out of 5 Stars
Would Recommend

Veterans United was with me start to finish and I couldn't have done this without their expertise, knowledge and support. They went above and beyond and I couldn't recommend them enough! Thank you!!!

headshot image of Gerrit Hane

Loan Officer: Gerrit Hane

NMLS# 1002285

5 out of 5 Stars
Would Recommend
headshot image of Adam Canote

Loan Officer: Adam Canote

NMLS# 1464121

5 out of 5 Stars
Would Recommend

From the beginning of my experience with VU I have been treated with the utmost respect and importance. The team starting with the credit team through to the very end was number 1!

headshot image of John Parker

Loan Officer: John Parker

NMLS# 996540

5 out of 5 Stars
Would Recommend

I highly recommend Veterans United and helping get your mortgage approved.

headshot image of Casey Martin

Loan Officer: Casey Martin

NMLS# 376814

5 out of 5 Stars
Would Recommend

It's always been my dream since I was a kid to one day own a house of my own. Veterans United made my dream come true. They gave excellent communication, passionate service, and always went above and beyond to answer any questions or concerns I had. 11/10 recommend to all Veterans or current service members that qualify!

headshot image of Matthew Perona

Loan Officer: Matthew Perona

NMLS# 1812029

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5 out of 5 Stars
Would Recommend

Kris is Amazing!!
I enjoy working with kris he’s very knowledgeable and very helpful. We all know how stressful this can be but having someone guiding you helps tremendously. Thank you!!!Ps. Shout out to Kathy for her hard work!I can’t express enough my gratitude to ALL for helping us get through this roller coaster but we made it through and we are very satisfied.

headshot image of Kris Carmichael

Loan Officer: Kris Carmichael

NMLS# 966989

5 out of 5 Stars
Would Recommend
headshot image of Aaron McMahon

Loan Officer: Aaron McMahon

NMLS# 1884782

5 out of 5 Stars
Would Recommend

My home-buying team was excellent. They went above and beyond the call. They were incredibly friendly and helpful. The experience went so smooth and stress free. If we had any questions or concerns, regardless of the day of the week or time of day they addressed them. My team assisted us in making our dream home a reality after we found it. Shortly after our offer was accepted, we received a package in the mail from our Team. The package contained a personal written letter with a stuffed animal and book for our 1 year old son congratulating us on the home. That experience alone touched our hearts and confirmed that we went with the right business all along. We felt that the team truly cared for our family and the exciting new journey that was ahead of us. My veterans United team made the experience very enjoyable, and memorable in a time that could have been very stressful. I would not hesitate to go through Veterans United again.

headshot image of Kristin Riney

Loan Officer: Kristin Riney

NMLS# 1402291

5 out of 5 Stars
Would Recommend

I liked the guidance as to not buying down the rate as I asked. Explained the trend for the rates over the next year and gave a plan to reduce payments.

headshot image of Kelsey Riggs

Loan Officer: Kelsey Riggs

NMLS# 1884444

5 out of 5 Stars
Would Recommend

Through prequalification, underwriting, and post closing my Veterans United team were incredibly professional and easy to work with. Any questions or hang ups were easily resolved through a quick text, email, or call; being a first time home buyer working full time their flexible availability and depth of knowledge they shared was invaluable to me. Thank you Brian, Nicky, Michael, and everyone at Veterans United!

headshot image of Michael Jones

Loan Officer: Michael Jones

NMLS# 1629215

5 out of 5 Stars
Would Recommend

My loan team was there for us every step of the process. John and his team are very friendly and made the nerve racking experience of buying our first home easy. Thank you all.

headshot image of John Schnurbusch

Loan Officer: John Schnurbusch

NMLS# 1813273

5 out of 5 Stars
Would Recommend

I would recommend any veteran too use veterans United for their home buying process or refinancing. What a great experience

headshot image of Nicholas Vance

Loan Officer: Nicholas Vance

NMLS# 2146716

5 out of 5 Stars
Would Recommend
headshot image of Kyle Boger

Loan Officer: Kyle Boger

NMLS# 1483287

More Reviews

See all 378,842 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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