Quick and easy process even when I had to leave for work and couldn't access anything.
As mentioned, not so hot on computer stuff... Had my 2nd cousin send in my W-2s and John helped with required banking information.
The overall team we dealt with were great. Very east to setup and get information we needed. Only area I'd say to improve were last few things prior to closing, like ordering and paying for the appraisal. It wasn't clear that we had to pay and initiate that process.
My experience with V.U was unmatched & I pray that your experience with them is as great as mine was! I think they are especially good with first timers! Having a whole team dedicated to you feels like a VIP treatment and they are always ready to answer any concerns you have step by step!
I bought this house while deployed and they handled everything perfectly. From keeping me informed, dealing with my changing deadlines, and working with my attorney since i couldn't be there in person the whole team kept me appraised and sure of their abilities. Thank you
From renter to owner in 32 days -- they really are dream workers!
I had a great experience working with my team at Veterans United. It took just over thirty days from my first phone call with my loan officer, to getting the keys to my house. Thank you all for the everything!
Initially we were told we could close early however, we ended up closing several weeks past and nearly became homeless. Then our loan was given to Penny Mac and it has been a mess ever since. I have spent hours on the phone because they keep paying canceled insurance policy premiums from our other closing dates which has drained our escrow account. If I could go back and do it again I would have probably chosen a different company.
Response from Veterans United
I want you to know our Client Advocate team is here for you. If you still have questions or concerns, we'll take a closer look together and help however we can.
Please reach out anytime.
Kendra, Client Relations
The entire home buying process was made easy with the help of everyone at veterans united!
Veterans United was with me start to finish and I couldn't have done this without their expertise, knowledge and support. They went above and beyond and I couldn't recommend them enough! Thank you!!!
From the beginning of my experience with VU I have been treated with the utmost respect and importance. The team starting with the credit team through to the very end was number 1!
I highly recommend Veterans United and helping get your mortgage approved.
It's always been my dream since I was a kid to one day own a house of my own. Veterans United made my dream come true. They gave excellent communication, passionate service, and always went above and beyond to answer any questions or concerns I had. 11/10 recommend to all Veterans or current service members that qualify!
Ready to see for yourself?
Experience first-hand why 296,318 homeowners give us a perfect score!
Kris is Amazing!!
I enjoy working with kris he’s very knowledgeable and very helpful. We all know how stressful this can be but having someone guiding you helps tremendously. Thank you!!!Ps. Shout out to Kathy for her hard work!I can’t express enough my gratitude to ALL for helping us get through this roller coaster but we made it through and we are very satisfied.
My home-buying team was excellent. They went above and beyond the call. They were incredibly friendly and helpful. The experience went so smooth and stress free. If we had any questions or concerns, regardless of the day of the week or time of day they addressed them. My team assisted us in making our dream home a reality after we found it. Shortly after our offer was accepted, we received a package in the mail from our Team. The package contained a personal written letter with a stuffed animal and book for our 1 year old son congratulating us on the home. That experience alone touched our hearts and confirmed that we went with the right business all along. We felt that the team truly cared for our family and the exciting new journey that was ahead of us. My veterans United team made the experience very enjoyable, and memorable in a time that could have been very stressful. I would not hesitate to go through Veterans United again.
I liked the guidance as to not buying down the rate as I asked. Explained the trend for the rates over the next year and gave a plan to reduce payments.
Through prequalification, underwriting, and post closing my Veterans United team were incredibly professional and easy to work with. Any questions or hang ups were easily resolved through a quick text, email, or call; being a first time home buyer working full time their flexible availability and depth of knowledge they shared was invaluable to me. Thank you Brian, Nicky, Michael, and everyone at Veterans United!
My loan team was there for us every step of the process. John and his team are very friendly and made the nerve racking experience of buying our first home easy. Thank you all.
I would recommend any veteran too use veterans United for their home buying process or refinancing. What a great experience