I was always hearing scary stories with mortgage companies and other house buying assistance but Veterans United was absolutely amazing! Every need, want and concern was heard and understood and I am so incredibly happy with my home purchase and excited to start my family! Thank you so much to Chris and my entire team for all of the support and the absolutely easy transition into my first house!
Thank you Veterans United!
Veterans United has made home buying easier to follow and they help you make sure you have everything done that you need to.
Loved my team!
This is the second time I have used veterans united and hands down I would use James again, he is very knowledgeable, helpful and if he doesn’t know he will admit it and find someone who does.
Everyone on Tim’s team go above and beyond. Literally couldn’t have asked for a better team to assist me in this process. 100% recommended any veteran to reach out to Tim.
This team of good personal was awesome.
This is the third house I’ve bought with Veterans United. They make it easy let me know they’ve got my back. Easy to talk to and calm me when glitches show up.
Thank you for making sure the purchasing my home was a low stress experience!
We would not use anyone other than the VU team for home purchases - thank you for what you do!
The best experience ever
Our Loan Coordinator was the worse part of rue whole process, could never give me a straight answer and was constantly putting out wrong numbers and prolonging the process costing us to close later than expected. The rest of our loan team was awesome and very punctual in answering our questions and making sure we knew what was going on.
Response from Veterans United
Hi Michael,
I'm really sorry to hear about the frustration you experienced with your Loan Coordinator. Clear communication and accurate information are key, and it sounds like we dropped the ball there. I know how stressful delays can be, especially when they impact your closing timeline, and I’m sorry that this made things more difficult for you.
On the flip side, it’s great to hear that the rest of your loan team provided the support and punctuality you deserved. We’ll definitely share your kind words with them. My team would love to dig into what happened with the coordination issues and see how we can learn from this. Please don’t hesitate to reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com so we can chat.
Extremely thankful for the whole team! Thank you! 10+ rating all around!
Lindsey James was truly exceptional as my loan officer, and I couldn’t have asked for a better experience. From the very beginning, she was incredibly attentive, providing clear guidance and reassurance every step of the way. As a first-time homebuyer, I had a lot of questions, and Lindsey made sure to answer each one thoroughly, often going above and beyond to ensure I felt confident and informed. Her prompt communication, whether through calls, texts, or emails, made the entire process feel smooth and stress-free.What really stood out to me was her dedication. Even when challenges arose, Lindsey handled them with professionalism and efficiency, keeping me updated in real time and offering solutions before I even realized there was a potential issue. It was clear that she genuinely cared about making sure everything went as smoothly as possible, which gave me tremendous peace of mind.If you’re looking for a loan officer who is not only knowledgeable and efficient but also kind and patient, I highly recommend requesting Lindsey. I can’t imagine how much more difficult and stressful the process would have been if I hadn’t followed my realtor’s advice to switch to her. I’m beyond happy with my decision, and I truly can’t thank or recommend Lindsey enough for her outstanding service and dedication. She made a potentially daunting process feel manageable and even enjoyable, and for that, I’m incredibly grateful.
I couldn’t have imagined a better team to have worked with me for my first time buying a house.The team at Veterans United treated me like family and they turned a normally stressful time into such a comfortable experience.
