We are thankful Greg was on top of our mortgage increase through changes we made, and contacted us to get our mortgage payment reduced by refinancing at a lower interest rate.
The process was easy and done in a timely manner. Everything was completed within 30 days or less, including in person signing of documents.
No complaints in the slightest. Process was easy and Veterans United made it painless. Would be glad to work with them again.
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As a first time home buyer, United made every step easy. Always available to answer questions either immediately or as of the next working day. I could not be more happier with using United for our first home.
For people that specialize in loans for veterans and service members, they were very difficult to work with. When I tried to explain our situation with my being in airborne school and my wife having to be the main point of contact. They were not considerate at all and kept pushing my wife for information that she needed from me. I was gone for 12-15 hours a day with my phone off and my wife told them and they didn't understand that. I would not recommend going here for help unless you have lots of free time and know exactly what you're doing.
Response from Veterans United
Hi Nicholas, thank you for sharing this honest review. We apologize that our service did not provide the personalized experience you nor your wife expected throughout the process. It is true that the mortgage process can certainly feel intrusive, but we want to reassure you that this in-depth analysis is a worthwhile step. We do appreciate your comments immensely, and know how tiresome it can be to tackle paperwork head on each day. For this reason, it is our goal to guide you every step of the way and make the process seem as easy as possible. Your comments will help us ensure that we learn from mistakes and improve for the next customer. We value your business and hope you enjoy your new home.
This has been the most professional team to work with. But yet has the care and concern to get you through. Thank you Fahad Abdul and your team!!!
Most awesome of all!!!
Appreciate the customer focus everyone at Veterans United has.
