I think your online system of collecting paperwork and signing documents is fantastic.
Veterans United provided such great service. They resolved every issue we came across within minutes and all the staff was always very pleasant and extremely helpful! Definitely recommend it to everyone and will definitely use them again for our next home purchase.
Mr. Was very very patient & courteous.
Very kind and helpful and patient! Thank you for all your help!! Without Matthew this would’ve never been possible
The entire process was great with Veterans United. Being our second purchase I am confident in saying everything about Veterans United is leaps and bounds ahead of other lenders across the board. Everyone we worked with in the process was amazing and I highly recommend VU for any veteran home buyer.
The loan process was relatively painless. It was so much easier being able to e-sign documents.
My loan specialist, Felecia Solomon, was absolutely wonderful to deal with! She communicated every step of the way, and never failed to respond to calls, texts or emails. If I called and she was busy, she said she would call back in a few minutes, and she always did. She is extremely knowledgeable and very customer service oriented! I would HIGHLY recommend her, and Veterans United, to anyone that needs a home loan! We closed our loan in less than a month from start to finish (between Thanksgiving and Christmas) and would have closed a week sooner, but the closing attorney had a full schedule.
Overall, our best experience with Veterans United was with our loan specialist. Jason was amazing. But there were just several things that were miscommicmated among departments and I feel like Jason was probably putting fires out and helping us as much as he can.
Overall a great customer experience. Nicole and Kat were always very responsive on the rear occasion they didn't know an answer for one of my questions they always got back to me with an answer. As a first-time homebuyer that was not using a realtor I was asking Kat and Nicole many questions that would probably would have asked my realtor so kudos to them for going the extra mile! The only bad experience was some miscommunication regarding the house having a well. This lead to a significant delay and my rate exiting. Ultimately all was made right with a lender's credit and this was a much better experience than the other company I was working with Penfed. I would do business again with this company
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Just amazes me how smooth of a process it was. We had heard many horror stories about buying a home however we have none to tell. Nothing but praise to the entire team.
