Over came COVID problems and gave complete and even better than expected Service. If ever needed will use again. All the people we worked with were efficiently and followed through even when the work was done
My overall experience with Veterans United was very pleasant, They accessed what my needs were and made it happen promptly.
Better communication
Response from Veterans United
Kaitlin, thank you for taking the time to provide your valuable feedback. We learn and inform our loan teams from hearing from you and our post closed customers. We wholeheartedly agree that communication is a vital key in the loan process and share that frustration with you if communication is poor. If you would like to discuss further please do not hesitate to reach out to our Client Advocate department to discuss further. Thank you again for choosing Veterans United and thank you for your service.
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Veterans United came through with flying colors. They were helpful in every way. It was stressful at times of all the information and things to do. Not many people like paper work anyway. I’d recommend to people to lock in the lowest interest rate as soon as possible. Ask questions and you will get the answers. Thank you! Randy Moser.
If you are a veteran then I highly recommend using VU. If you get a chance to work with Chace and are in the area I am in and work with Lori you will not be disappointed!
Thank you all for making this experience painless! I appreciate your amazing communication and hard work on our behalf. If I ever find myself in the market again, I will 100% be going with VU again!
I'm looking forward to working with Winsor and the team again in the future
I retired as a Customer Service professional therefore understand and appreciate it when I finally do see it.If I were looking to fill two customer service positions in my organization I know two very capable, qualified and proven candidates I would immediately consider.
Everything was so easy, and my questions were answered quickly and concisely. As a first-time home buyer, I had a lot of questions, and I was able buy with confidence.
