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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

424,773

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 424,773 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Chris Campbell

Loan Officer: Chris Campbell

NMLS# 1604496

5 out of 5 Stars
Would Recommend

3rd time is the charm, VU got us to the finish line. Thank you.

headshot image of Presley Vaughan

Loan Officer: Presley Vaughan

NMLS# 1122896

5 out of 5 Stars
Would Recommend
headshot image of Erich Arvidson

Loan Officer: Erich Arvidson

NMLS# 1121309

4 out of 5 Stars
Would Recommend
headshot image of Chris Hill

Loan Officer: Chris Hill

NMLS# 868934

5 out of 5 Stars
Would Recommend
headshot image of Christopher Holdman

Loan Officer: Christopher Holdman

NMLS# 369923

5 out of 5 Stars
Would Recommend
headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend
headshot image of Mike Lyman

Loan Officer: Mike Lyman

NMLS# 1312488

5 out of 5 Stars
Would Recommend

It was way easier to purchase a home than I had thought possible. Very happy with this company

headshot image of Dorian Henderson

Loan Officer: Dorian Henderson

NMLS# 1660957

5 out of 5 Stars
Would Recommend

Very fast and rewarding process. These guys dont play around. They value your time and best interests.

headshot image of Jamie Hughes

Loan Officer: Jamie Hughes

NMLS# 1781663

5 out of 5 Stars
Would Recommend
headshot image of Michelle Dapkus

Loan Officer: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend
headshot image of Kendall Haun

Loan Officer: Kendall Haun

NMLS# 1708656

5 out of 5 Stars
Would Recommend

Helped me every step of the way. Made sure I understood everything and was always available for any questions.

headshot image of Krystal Palmer

Loan Officer: Krystal Palmer

NMLS# 1110490

4 out of 5 Stars
Would Recommend
headshot image of Michael Pitts

Loan Officer: Michael Pitts

NMLS# 583598

5 out of 5 Stars
Would Recommend
headshot image of Ryan Ponder

Loan Officer: Ryan Ponder

NMLS# 1004260

5 out of 5 Stars
Would Recommend
headshot image of Ryan Cannon

Loan Officer: Ryan Cannon

NMLS# 987691

5 out of 5 Stars
Would Recommend
headshot image of Eric Hermann

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars
Would Recommend

The experience went as promised thanks to everyone involved-a great company!

headshot image of Michael Helton

Loan Officer: Michael Helton

NMLS# 1493035

5 out of 5 Stars
Would Recommend
headshot image of Tyler Billington

Loan Officer: Tyler Billington

NMLS# 361376

5 out of 5 Stars
Would Recommend

Veterans United was great to work with through the entire process. Not once did I feel like I would have preferred a physical bank, and it never felt like there were manufactured expenses.

headshot image of Hunter Hukari

Loan Officer: Hunter Hukari

NMLS# 1215343

5 out of 5 Stars
Would Recommend

Very happy very professional

headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend

n/a

headshot image of Luke Thurman

Loan Officer: Luke Thurman

NMLS# 916543

5 out of 5 Stars
Would Recommend
headshot image of Eric Wessel

Loan Officer: Eric Wessel

NMLS# 673643

3 out of 5 Stars

There was no communication. My family has used them three times. This last the third time was horrible. Before they would communicate and reach out to check on things. I had to initiate phone calls. And then half the time related to my realtor.

Response from Veterans United

Donald, please accept our apology for the apparent lack of communication this time around. We understand that confidence in our service had been established in your previous experiences, and that is very valuable to us. Our Client Advocate team would be very interested in discussing this topic with you further. We want to thank you for sharing this information with our team.

4.5 out of 5 Stars
Would Recommend

Sam Brown, one of the loan officer's, was absolutely amazing. He is very knowledgable, helpful, and calm when I was becoming stressed. He is awesome.

headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend
headshot image of Alex Brown

Loan Officer: Alex Brown

NMLS# 245587

5 out of 5 Stars
Would Recommend

You guys took very good care of us and are truly grateful!

headshot image of Zachary Debord

Loan Officer: Zachary Debord

NMLS# 192560

5 out of 5 Stars
Would Recommend

The online portal made providing documents seamless and hassle free.

headshot image of Luke Thurman

Loan Officer: Luke Thurman

NMLS# 916543

2 out of 5 Stars

Despite disclosing a few issues up front and asking if they would become an issue last minute, I was assured that they wouldn’t be. My intent was to side step the mad scramble for documents in the final hour since I have a job and dropping everything to address these were not an option.
They tried the mad scramble anyway. My file sat on the underwriters dear for several days only to be kicked back for the very same issue I disclosed on day 1.
Everything got done, Will gets credit for that, but the underwriter is garbage at their job.

Response from Veterans United

Hello Edward, we appreciate your feedback on this matter. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. Discussing the meaning behind certain documents is part of our commitment to deliver outstanding service.

5 out of 5 Stars
Would Recommend
headshot image of Nathan Jackson

Loan Officer: Nathan Jackson

NMLS# 1223739

4.5 out of 5 Stars
Would Recommend
headshot image of John Schnurbusch

Loan Officer: John Schnurbusch

NMLS# 1813273

More Reviews

See all 424,773 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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