We also want to thank all those that were apart of the team that assisted us from the very beginning. We could have not made it with out your help. Thank you Veteran United.
Started out great... then started circling the drain, rapidly.
- Lead lender went on leave, which is great. Everyone needs a break.
- Secondary lender was hard to reach.
- Msgs left for primary lender and/or secondary lender... Returned call by Transaction Coordinator.
- Requested that loan match appraisal... told by Transaction Coordinator they would contact realtor to confirm. *This never happened. Asked about it one week prior to closing. Sellers would not take offer. This almost killed the deal. Our realtor was kind enough to pay the difference out of his commission.
- All and all, each member of this team was very pleasant and easy to talk to, when able to reach. Still, I wouldn’t and will not recommend/use this company in the future.
Response from Veterans United
Maaurice, we thank you for sharing your comments and we understand the frustration you may have encountered during the loan process. Our Client Advocate team is available anytime during the loan process to ensure excellent customer service, and we would love the opportunity to speak with you further to learn about this experience. Please contact us to share more information. Thank you again for your service.
First time home buyer. It was a great experience. They were very helpful and always answered any questions I had.
Overall, the processed worked because im in a home, but the stress of this move, plus buying a house was awful and when i tell people everything that happened most of their jaws drop. Even people that have used veterans united before.
Response from Veterans United
Leonard, Thank you for this feedback. A member of our Client Advocate Team is available for additional details. We understand how the home buying process can get stressful, especially with a stressful move. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. We are thrilled to hear that you have purchased the home and are settling in now. We thank you for your service and thank you for choosing Veterans United.
Lucac's partner Melissa was also very helpful.
My realtor said this was the best VA loan company she has ever dealt with.
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The whole team was extremely helpful from start to finish. They definitely made the home buying experience easy for a new home buyer.
found them on the internet best move i made.
