Overall experience, GREAT...
All I received was excuses and delays. The appraisal took 4 weeks to come back and was constantly told that the VA was reached out to yet there was no response. This very well may be true but at what point does the loan officer or veterans United take the next step to find out what is going on or how to rectify the issue when the last note is that the appraiser went to the house on July 20th or July 24th. We should not have made it to August with this still being an issue. As a client, I should not have had to call multiple numbers to get in contact with the VA appraisal office myself. The next issue is that there miscommunication between the loan office and the title company. The title company was stating that they didn’t receive the the necessary documents and the loan officer is stating they sent them. There should have been more checks and balances in between, knowing that the client is already coming out of pocket to live in a hotel due to the appraisal coming back late and anymore mishaps would put the client even further in the hole. Here we are today and I still don’t know the official status of whether or not the loan has been funded because I all have received is a load of excuses rather advocacy on the behalf of the client. I absolutely will not recommenced veterans United because I would rather have immaculate customer service over a low interest rate.
Response from Veterans United
Kristina, We thank you for allowing us to have incite on your recent loan experience. We would like to learn more and help provide information as well if you would like to speak to one of our client advocate team members. The stress and delays that come with third parties with a loan are very understandable and we want to share that stress with our clients as well. Please do not hesitate to reach out if you would like to discuss further. Thank you for your service and thank you for choosing Veterans United.
Veterans United is the best. Look here before considering anyone else!!!!!!!
Working with Veterans United has been a joy, as much as getting a loan for a house can be. I was totally taken care of, smoothly and efficiently.
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Very good service! Made home buying very easy
Veterans United and it's employees made the entire home-buying process painless. I was offered a rate that no other lender was willing to beat, so my purchase was even more affordable. During the prequalification process, the loan officer I worked with ensured I had all my documentation in order so that when I found a home and went under contract, I was able to close without any delays or requests by the underwriter for more documentation. Overall a very great experience.
Would tell friends to use with extreme caution as I will be filing complaints with them and the VA to get their licenses suspended
Response from Veterans United
Thank you for sharing, Shawn. A member of our Client Advocate team will be researching this further to determine how we may improve our service for future clients. If you would like to further share your experience with our team we would value the opportunity to learn more.
