I would go with a local mortgage company. You will be able to come and go to receive info , and get things moving faster.
Response from Veterans United
Thank you for being honest with us about the conclusion of your loan process, Francis. We learn the most when we listen to our clients, and we hope to learn even more from you soon. Our Client Advocate team is available to talk about what may have created confusion for you near the end. It is our goal to use your feedback to improve the service for folks down the road.
Excellent service!
Started the process very early (3 months) in advance so that most paperwork could be completed early. Was told that once my firm job offer was received, it would take underwriting about 5 days to approve the loan. Once I received the “final document” it took an additional 4 weeks and a plethora of documents to close on the loan, most of which could have been prepared and provided to me during the first two months. During this time I had to resubmit several documents which had been previously submitted and “green checked” as reviewed and accepted. This lender does not understand lateral job transfers between federal agencies, and that you are continuously on the fed. payrolls without break in service when you transfer. This was my fourth house purchase using a VA loan, and by far the most difficult experience. The only reason Joe didn’t get 10 is because it took a week for him to order the appraisal after I called to order it, and because his assistant seemed extremely disorganized and confused every time I spoke to her about about loan documents and status. It was easier to resubmit documents at her request than to argue that it was already received and approved in the online system. Anytime I spoke to Joe directly he was very helpful, and easy to work with, however most contact was with assistant, which proved to be somewhat frustrating.
Response from Veterans United
Jonas, Thank you for sharing your experience with our team. We would like to learn more if you choose to share. One of our client advocate team members is available to speak at any time. We want to use your information to assist our loan teams in the future. Knowledge from your experience will help our teams assist veterans in the same experience moving forward. I know we can not make up for what had happened we still value your service and for choosing Veterans United. Thank you again.
Recommend using Veterans for your loan needs. The folks are professional and flexible to our military needs.
Overall the process went well. We hit a significant snag with underwriting and communication could have been much better with this department.
Veterans United website and app keeps you up to date everyday on the process and progress of your mortgage.
They really do have exceptional team spirit and coordination.
We have purchased several home through the years and have always used the same bank/mortgage lender - the last couple of times felt like we were just a number and our file didn't even get looked at until the 11th hour. Heard about Veterans United and decided to try. Very responsive - very personal - and kept things on a timely track. Would highly recommend if you're tired of being treated as an afterthought and want personal attention!
Great home buying experience!!!
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I thoroughly enjoyed working with Veterans United. The home buying process was smooth and easy, which in turn made things less stressful.
The entire experience was great and handled with ease. Questions were answered in a timely fashion and explained throughly.
Quick closing, very personable staff!!!
