a lot of back and forth. was set to close on two occasions but postponed on the day of. other than that everything was fantastic
Response from Veterans United
Hey Mauricio,
I really appreciate you taking the time to share your experience. It sounds like there were a couple of frustrating moments leading up to closing, and I’m sorry we put you through that back-and-forth. Having to reschedule—especially on the day of—can really throw a wrench in things, and I get how disappointing that must’ve been.
That said, I’m glad to hear the rest of the process went smoothly for you. If you’re open to chatting more about the delays, my team would love to connect so we can take a closer look and learn from what happened. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re here in the office from 9 a.m. to 5 p.m. Central, but feel free to reach out anytime.
I do wish to extend my thanks to our Coordinator Jaclyn. Thank you for persevering with us mortals (I had a lot on the plate).Change of Geography, Family on East Coast while I steadied the ship on West Coast
Command Changes and Letters, in all retrospect, you kept me straight where it was needed. Thank you for being honest with process with Veterans United and keeping me/us on track.
VUHL was a pleasure to work with. I have utilized other lenders in the past and VUHL has lived up to their reputation. I was 100% pleased with the customer service and treatment I was given. Communication was on point, all staff were very personable, friendly and made you feel like they wanted to help you in all ways thru the process. I would highly recommend VUHL to any veteran looking to purchase a home. Thank you!!
Ready to see for yourself?
Experience first-hand why 354,290 homeowners give us a perfect score!
Outstanding Support all the way until closing!Thanks to everyone.
Great work by Mike and team . Mike is on top of his game
There were a ton of amazing people with your organization that did a lot of work on our behalf. Miss Donna McDonnell was also absolutely fantastic.You have a team of true professionals who are both easy to work with and extremely flexible, doing all that they can to assist the customer.I tell you, you have earned my business for life. Time and time again these people deliver and deserve the highest accolades.Providing good numbers, I recognizes an important factor for your line of work, but these people truly deliver the service that sells your product. They do it extremely well.Thank you
From start to finish, Veterans United exceeded every expectation. As a veteran navigating the homebuying process, I was initially overwhelmed—but their team made everything feel straightforward and achievable. They treated me with respect, patience, and genuine care throughout the entire journey.Their communication was exceptional. I was never left wondering about the next steps, and every question I had—big or small—was answered with clarity and kindness. My loan officer and the entire support team made me feel like more than just a number; they made me feel like family.What stood out most was their deep understanding of the VA loan process. Their expertise gave me peace of mind, and their dedication to making things work for me was nothing short of incredible. They went above and beyond to ensure that I closed on time and with confidence.Veterans United doesn’t just help you buy a home—they help you believe in the dream of homeownership again. If you’re a veteran looking to buy a home, look no further. This team is the real deal. I’m proud to be a homeowner—and even prouder to have had Veterans United by my side.
Ready to see for yourself?
Experience first-hand why 354,290 homeowners give us a perfect score!
I thought I would never be able to get a house. EVERY team member was just so supportive and professional. They all stayed in constant communication with me and explained every step. They made this a very smooth and easy process. Thank you team!!
James
I was always under the impression that buying a house would be a very stressful and difficult process. But working with VU completely changed that perspective—it was an unbelievably smooth and straightforward experience. My loan officer, Dustin Johnson, and his team were incredibly helpful, knowledgeable, and proactive throughout every step. They always kept me informed, answered all my questions promptly, and made sure I understood everything that was happening.Their professionalism and genuine care turned what could have been a nerve-wracking process into something I actually enjoyed. The only downside to closing on my house is that I won’t get to work with Dustin and his team on a daily basis anymore. I truly can’t recommend them enough to anyone looking to buy a home—they made my dream of homeownership a reality, and I’m so grateful for their support.
