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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

426,713

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

Veteran's United is the place to go. They will set you up with a free quote, as well as give you a prequalified loan amount within 48 hours. The process was smooth and I never felt left out of any conversation. The team assigned to me would help day-in day-out until the property of our dreams was in our name. Thank you for everything VU.

headshot image of Blake Weisenfelder

Loan Officer: Blake Weisenfelder

NMLS# 280448

5 out of 5 Stars
Would Recommend
headshot image of Scott Davis

Loan Officer: Scott Davis

NMLS# 1725328

5 out of 5 Stars
Would Recommend
headshot image of Christopher Stieffermann

Loan Officer: Christopher Stieffermann

NMLS# 1136517

5 out of 5 Stars
Would Recommend

Everyone was helpful and always available

headshot image of Douglas Lippmann

Loan Officer: Douglas Lippmann

NMLS# 310771

5 out of 5 Stars
Would Recommend

My team here at Veterans United made my first home buying experience far easier than imagined it would’ve been. The team was super friendly, punctual and went beyond just helping with the home buying, they listened, they cared and went out of their way to alleviate any stressors that would have been place on me. 10/10 would recommend.

headshot image of Maddie Mattas

Loan Officer: Maddie Mattas

NMLS# 2057497

5 out of 5 Stars
Would Recommend

AMAZING TEAM WILL HIGHLY RECOMMEND TO EVERYBODY I KNOW

headshot image of Mike Rahmoeller

Loan Officer: Mike Rahmoeller

NMLS# 1882063

5 out of 5 Stars
Would Recommend

I highly recommend using Veterans United. Their process is very clear and they help you through the entire process. I would use them again given the opportunity...

headshot image of Miguel Rosinski

Branch Manager / Senior Loan Officer : Miguel Rosinski

NMLS# 1828298

5 out of 5 Stars
Would Recommend

I received optimal service with very little effort on my part.
Adam Canote and Amanda Leger were supportive, effective, and made my refinance seamless.

headshot image of Adam Canote

Loan Officer: Adam Canote

NMLS# 1464121

5 out of 5 Stars
Would Recommend
headshot image of TaTianna Thomas

Loan Officer: TaTianna Thomas

NMLS# 2111142

5 out of 5 Stars
Would Recommend

Thank you for everything although alone took longer than expected. Everything worked out great in the end. I’m so happy in my new home. Thanks, Veterans United.

headshot image of David Smart

Loan Officer: David Smart

NMLS# 2134112

5 out of 5 Stars
Would Recommend
headshot image of Lindsey Edgell

Loan Officer: Lindsey Edgell

NMLS# 2086131

5 out of 5 Stars
Would Recommend
headshot image of Rob Hegstrom

Loan Officer: Rob Hegstrom

NMLS# 611459

5 out of 5 Stars
Would Recommend
headshot image of Colin Park

Loan Officer: Colin Park

NMLS# 1045574

5 out of 5 Stars
Would Recommend
headshot image of Samantha Graham

Loan Officer: Samantha Graham

NMLS# 1658101

5 out of 5 Stars
Would Recommend

Thanks to all involved to help me through this process without you all it would not have been possible. A tremendous heartfelt thank you!!!!

headshot image of Kevin Reichert

Loan Officer: Kevin Reichert

NMLS# 43302

5 out of 5 Stars
Would Recommend

ALL the processes are simplified to the untrained eye with home purchases and refinance. I won't go anywhere else....ever.

headshot image of Wendy Pulliam

Loan Officer: Wendy Pulliam

NMLS# 1200036

5 out of 5 Stars
Would Recommend
headshot image of Travis Ward

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend
headshot image of DJ Leverton

Loan Officer: DJ Leverton

NMLS# 1407046

2.5 out of 5 Stars

Decisions were made by the loan officer without confirmation or approval from me. The loan officer did not seem to have my interest at heart. She did not work to find the best solution to my needs until after a complaint was made to her supervisor. The loan officer also made assumptions and did not explain some some processes and decision points which ultimately put me in a bind with a large amount of unnecessary stress and financial hardship

Response from Veterans United

Hi Paul,
I'm really sorry to hear about your experience with our team. It sounds like there were several points where we could have communicated better and made sure you felt fully informed about the decisions being made. You should always feel like your loan officer is working with your best interests in mind, and I'm sorry that wasn't your experience.

I understand how that lack of communication caused unnecessary stress and financial hardship, which is the last thing we want for any of our borrowers. It sounds like things only started moving in the right direction after you spoke with the supervisor, and that's not the level of service we aim to provide from the start.

My team would really like to dig into what happened and work to make this right moving forward. If you're open to it, please reach out to us at 1-800-212-5200 or email ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we'd love the opportunity to discuss how we can help.

5 out of 5 Stars
Would Recommend
headshot image of Gus Branda

Loan Officer: Gus Branda

NMLS# 1230865

5 out of 5 Stars
Would Recommend

Everyone on Jordan’s team was awesome
And Mrs. Barbara and Dave are a dream team and who you want in your side!!

headshot image of Jordan Showalter

Loan Officer: Jordan Showalter

NMLS# 1990172

5 out of 5 Stars
Would Recommend

Thank you for great experience and outstanding help in my home buying process. It was fast and flawless. Highly recommend.

headshot image of Mike Dapkus

Loan Officer: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend
headshot image of Michael Pitts

Loan Officer: Michael Pitts

NMLS# 583598

4 out of 5 Stars
Would Recommend

Outstanding customer service! My only complaint is that we bought the house in February which meant the roof was covered with snow. Therefore, the home inspection report did not mention the roof, which we later discovered had several issues with broken/missing tiles and improperly patched areas. So be certain you get a complete inspection before finalizing your purchase.

headshot image of Shannon Hudson

Loan Officer: Shannon Hudson

NMLS# 1078335

5 out of 5 Stars
Would Recommend
headshot image of Schandler Rogers

Loan Officer: Schandler Rogers

NMLS# 2312103

5 out of 5 Stars
Would Recommend
headshot image of Nathan C. Groves

Loan Officer: Nathan C. Groves

NMLS# 1096165

4 out of 5 Stars
Would Recommend
headshot image of Ty Reece

Loan Officer: Ty Reece

NMLS# 1698020

5 out of 5 Stars
Would Recommend

Get a better appraiser. Guy doesn’t know what he’s even looking at. And I’m talking even on the VA side. Love the house but definitely not worth what I paid. The sellers just did a quick flip and left lots of stuff unfinished or just truthfully fucked it up. So very disappointed in the appraisal since it’s simple little things you walk through the house and can just say that’s wrong and that’s not right. So not only do I have to pay what I paid I also have to do fix everything that they messed up, and the appraisal basically told them they didn’t have to fix anything. Which is just plain wrong because I guarantee if it was his house he was buying he would have wrote it all down. Just plain laziness. But overall yall were great. Appraiser needs to be fired on the spot.

headshot image of Marcus Crossgrove

Loan Officer: Marcus Crossgrove

NMLS# 1875139

5 out of 5 Stars
Would Recommend
headshot image of Gwen Creel

Loan Officer: Gwen Creel

NMLS# 2002668

5 out of 5 Stars
Would Recommend
headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

More Reviews

See all 426,713 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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