When I first started this loan, I was going through an emotional rollercoaster with my brother half-way across the world fighting for his life on a hospital table in ICU. I was also going through a busy schedule of training and meetings at my new position on Tinker AFB. I did my best to communicate to Katie that I was at everyone's mercy when it came to providing the documents she needed. I did my best to provide the documents in a timely manner and felt that I did such. I have screen shot-ted some of the time stamps on documents she said I didn't upload when I knew that it was uploaded for a few days/weeks. She did not respond to let me know if anything more was needed. I did not sleep for 3 days straight during closing week due to Katie's inability to communicate/work with me on getting the loan completed. I was in a tremendous amount of physical/mental grief and pain during my last few weeks of closing this loan. At the end, I almost lost the home, thousands of dollars and a stable household for my son. As a veteran suffering from the ailments I am suffering with, this is not a good thing especially from an organization specifically working with veterans. I have had to seek counseling and medication to help me from the aftermath of this experience. Because of this, I cannot see myself recommending to any other veteran at taking a chance with your organization. Our veterans deserve better, I think they earned it.
Response from Veterans United
Robert, Thank you for allowing us to have incite on your recent loan experience. We are very sorry that the process was so stressful on you. Our goal is to provide excellent communication and information to our veterans when they need it. Our client advocate team will be reaching out to you shortly to discuss. Thank you again for your service.
One of the easiest loan experiences we have ever had.
With just answering a few questions, Veterans United took care of everything throughout the process. All my questions were answered and explained thoroughly. They worked very quickly and made the experience as fun as it could possibly be. I highly recommend to go with Veterans United if you’re a first time homebuyer.
Jessica was great throughout the entire process. Marty and Alex always were able to help me out. Everyone made the process super easy.
Great experience!
WELL ORGANIZED
Truly satisfied with the service I received from Veterans United. Miguel was very professional in handling the loan process and kept in constant contact to work through any issue. Well done, Miguel!
Highly capable and knowledgeable in the VA Home Loan process. Veterans United was able to help secure my historically low rate, refund my earnest money, and provided a lender credit bar-none. I truly sensed that Veterans United honored me as a veteran! Bravo Zulu!
I had a great experience with Veterans United, the current process in place of uploading, sharing, and e-signing documents make it easy and convenient. Veterans United stayed in contact with my Realtor to ensure smooth transition and closing of the house. My Realtor was impressed by how smooth Veteran United made experience. Will highly recommend Veterans United.
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I can’t be more pleased with the way Veterans United handled my mortgage. They made the process easy to follow and user friendly and provided all services to you when needed. The only con I have is that the underwriting process was a bit daunting. This was due to many follow up questions on my salary. When the employer responded they had more follow on questions that frustrated my Payroll department that is run by municipal civilians. In the future know what you are looking for and ask up front. Besides that my loan team was outstanding and provided superior service. I could not be more pleased with VU and all they were able to do!
Tim Wuest and Natalie Kelly were awesome. They made the home buying process easy. They were always available to answer any questions or to help me clear up any tasks. I would highly recommend Veterans United!
You guys are awesome and beat all other rates and limits on the market. Thank you so much for being there for us, and doing what you all do. I can see that there is a big different between you all and big bank companies, you all bring sincerity, understanding and charismatic to the table where other banks just care about $. Happy Holidays to whom this may concern!
