This was our second loan through Veterans United. That alone should say a lot about a company. From the first call you are walked through the process and introduced to the people that will help with each step.
Veteran's United makes home buying as easy as possible by providing great staff and services! Our Loan Officer went above and beyond to help us get to our closing on time! There aren't enough words to express how grateful we are for the service we received!
I will recommend Veterans United to others...
We were forced to stay in an AirBnB until we closed (almost a month) Veterans United should have some for of relocation assistance and discounts on landing for families.
Hey Team, "Let's Do it again" with another similar project!
Jon and his team are great!
Questions were always answered. Just felt sometimes it took way longer to reply to the texts.
BE EVER AWARE OF WHAT YOU ARE GETTING BESIDES A MIGRAINE. Other companies out ther do the same and also work very well with Veterans. So BEWARE I will never use Veterans United again.
Response from Veterans United
Hi William,
We take feedback seriously and appreciate your willingness to acknowledge this situation. Your trust is incredibly important to us, especially as we work with veterans, and I understand how frustrating it must have been to go through this experience. We care deeply about customer service and a member of our Client Advocate team would love an opportunity to discuss your loan experience in greater detail. It is always our goal to strive for improvements, and acknowledge any mistakes made along the way. We look forward to learning more about what may have caused you to feel this way.
We'd love to learn more about what happened and see how we can make things right or at least right the next time. Can you reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com? We're here from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to contact us anytime that works for you.
Veterans United made the process of buying a house go from a dream to a reality.
At the start, I had no credit score at all, and Veterans United told me what to do without asking me for anything in return. They challenged me to do what needed to be done, and it was totally doable, they gave me time to do everything, and I did it!
It took me a year, but I did get my credit up above the score needed and Veterans United then let me know that it was time to buy a house.
They provided me with a team to make the process easier for me and gave me instructions on how to do my parts, which was a lot, but it was not difficult with the help of the VU team, and the realtor they provided, Lisa Richardson from Berkshire Hathaway.
Lisa made the process of finding the right house a breeze, and she taught me what I needed to know about the house buying process. She is a great teammate for Veteran's United.
Thank you so much to everyone at Veterans United for the incredible help to get me the home of my dreams!
Veterans United is a great company that works incredibly hard for us Veterans.
The process was as scary as I thought, but given my circumstances, it went better than I thought. The whole team was very helpful. Very satisfying experience
Joel Deiber is a rock star! We will definitely be working with him and Veterans United if and when we decide to purchase another home in the future!
Overall a good experience. All the awesome people I worked with from VU made everything simple, and straightforward, 10/10 recocommend
The Veterans United team handled severral issues with our loan, keeping us informed at all times and responded immediately when we had questions. I would highly recommend Veterans United to any veteran looking at a new home.
