Veterans United Home Loans were there for us at every step along the way. The dynamic of each team member's role dedicated to getting you across the finish line creates a seamless home buying experience as a one stop shop. The fact that you are provided a team that knows who you are each time you call hit a customer service mark for us. The timing of information given or connection to the next person was impeccable, never too soon or too late. Lots of tools and resources made the process super simple. We especially loved that they provide video resources (great for first time home buyers) to inform clients/public about the process, the options to consider, and what it takes to finalize a home loan. They partner with many different companies to provide options for items like real estate agents, homeowners insurance, relocation processing companies, etc. The software used for tracking and communication is on point with our favorite being the "To-do's" section. We have bought several houses before and by far, Veterans United has been the best loan processing experience yet!
The staff was very friendly and made you feel comfortable as a first time home buyer and kept you informed
Veterans United Home Loans was an absolute pleasure to work with! From the first call to check eligibility to the final closing!
Highly Recommend.
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Everyone I interacted with seemed very knowledgeable and was more than willing to answer my questions and explain anything I was unsure of. Thanks team!
The website portal was really easy to use and made it even easier to work with the team.
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I had an issue where I asked for it to be escalated. In that the Loan Officer have a brief conversation with the home buyer to prepare for a dollar amount for closing costs just in case something unforeseen happens and closing costs have to be fronted by the buyer.As someone who has decades of customer service experience, it was nice to have my customer service experience idea taken seriously and run up the chain so any green, brown, and black brother or sister of mine and be a bit more prepared for potential catastrophic surprises.
Having bought and sold many homes over the years, I have seen the proverbial "good, bad and ugly" of home buying. I could not be more complimentary of Veterans United for their outstanding competence, proactive clear and thoughtful communication and exceptional team oriented approach. I will be recommending Veterans United to all who have fought hard and deservedly earned this important VA benefit. Thank you Veterans United for serving all of us!
Mr. Jake Hamilton was likewise always helpful in the process. They made a great team.
