I would recommend Veterans United. Our loan officer was very knowledgeable, communicated well, and helped the process flow smoothly. Veterans United’s system made providing necessary information easy while maintaining security. I will use them again for my next VA loan.
The whole loan process was done professionally and expediently. Zack and Markita, our processor always answered our questions quickly and with easy explanations. Thanks for making this one of the smoothest loan acquisitions in a lifetime of many! Great operation.
Whole process was excellent from start to finish. Staff was always on point and helpful in each of the procedures. All questions were answered with a phone call and all the team members were always there and very knowledgeable.
If you're going to use your VA benefit to purchase a home, Veterans United should be your first and only choice. They are quite simply, the best.
Communication was absolutely terrible, not so much with Jason but with other people on the team! I would recommend talking with them about responding to voicemail and email in a timely manner. I left several voicemail and email and still have never received a response on them!
Response from Veterans United
James, thank you for sharing your feedback letting us know about your experience. While we cannot make up for the experience you had, it is important that delivering excellent communication remains a top priority for our team. A member of our Client Advocate team is available to contact you for more information and looking for ways we can improve.
I will always be grateful to Veterans United for making posible our family dream. Will recommend to anyone to give them a chance for all your housing needs.
Great Service!!!
