I feel the communication was very poor , took several calls to get a responce
Response from Veterans United
Hi James,
I'm really sorry to hear that it took multiple calls to get a response. That’s not the kind of experience we want anyone to have, especially during something as important as a home loan. I totally get how frustrating it must’ve felt to be left waiting when you needed answers.
I’d really like my team to learn more about what happened and see where we dropped the ball. If you’re open to it, give us a call or shoot us an email so we can take a closer look. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is in the office from 9 a.m. to 5 p.m. Central Time, but feel free to reach out anytime that works best for you.
It was a pleasure to work with Jon M, Kyle B and Jonathan R. They took care of everything for this 67 year old still working full time and trying to manage a sale and a purchase at the same time. There needed to be more timely communication between my realtor and my loan team the last few days before closing b/c I was confused which closing date I actually had.
I truly would have been lost without them and am so very thankful for their expertise and compassion.
Will
I have used Veterans United twice now. The first time was to buy my dream ranch where the wife and I are raising cattle, sheep, horses and other livestock. I then refinanced with them to get a lower interest rate and will refinance when the rates drop a lot more. Veterans United looks out for Veterans when other financial institutions will not.
Ready to see for yourself?
Experience first-hand why 353,246 homeowners give us a perfect score!
Thank you for this amazing team. I will always recommend Veterans United not only because they helped my family purchased a home but it's how they made me feel like family and was always there for us with whatever we needed.
Nothing additional to add, Lance made the refinance process extremely easy and quick and layed out all the things that needed to happen.
Ready to see for yourself?
Experience first-hand why 353,246 homeowners give us a perfect score!
A better than average home buying experience.
The only recommendation I would give would be to offer more incentives. There were multiple other lenders offering up to 4.5% down.
The stress of moving can cause a lot of unnecessary stress. My team was understanding and supportive through the process. Bill was realistic and whole heartily honest with the process. I was able to work with the team to find my home in NC, while getting all my personal property from NY and NC moved in within 21 days.This team took my situation from being homeless to finding a home where I was closer to a community I love and miss. I am glad Bill heard and listened and worked for me and my family. Thank you “Veterans First” for understanding my financial portfolio and digging deeper and finding the answers I needed.
