Great team....
Our experience with Veterans United and Derek Russell and his entire team was exceptional.
I will tell all of my peers to search for a lender elsewhere, i do not recommend Veterans united.
Response from Veterans United
Amaisel, Thank you for your honest feedback. We take these responses very seriously and would like to open the door to our team to discuss further. Learning from an experience like this further assists our process and helps future veterans moving forward. Thank you again and thank you for your service.
When they hire an inspector they should make sure he knows how to do a good job.
Our whole experience has been amazing. Everyone was friendly and helpful through everything. All communication was done quickly and uploading documents was simple. I’ve already told my brother-in-laws to use Veterans United when they get ready to buy!
Great for first time home buyers!Everything was extremely simple and straight forward with regular communication between myself and my loan team.Harris G (my loan specialist) was extremely helpful and responsive. He answered all of my questions and regularly checked in on the progress of my paperwork. All of this made my first home buying experience super easy and simple.Closed on time!
Veterans United is a very good Company determined to achieve a very pleasant experience for all of our Veterans and make their dream home become a reality. Thank you Veterans United for all you did for my family.
very nice people, friendly and helpful, I could do everything I needed on my phone.
I think Veterans United would be great for military members stationed in the US. I wouldn't recommend them for those that are trying to purchase a home from overseas or for first time home buyers. Their support is based mostly on mostly telephone calls. We ended up spending a lot of time and money on international calling for issues that could have been resolved via email. When we did handle things over email it would take a couple of days for them to respond to my emails and when they did many times they would not address my questions or concerns.
Response from Veterans United
Colin, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future.
My home buying experience was very smooth and my Veterans United team were fantastic!
Veterans United made the whole experience of buying a home seamlessly and I felt at ease during the whole process.
