VA United was as professional as they come! Their team will make sure you’re up to date on the loan process and are very dedicated to your happiness. :)
If you are a veteran and are purchasing a home, Veterans United makes is and simple. They care about us as Veterans
Veterans United exceeded our expectations and the staff including Mike Jones, loan officer, Arlem Serrano. Transaction Specialist, and our Realtor Michaela Callow worked as a team to help us during a 8 month search. We have lived in 10 states and moved 28 times and never experienced a team this professional. All we can say is THANK YOU.
Our first time working with Veterans United and the best thing we could have done. Mitch and Danielle was our team and honestly we couldn’t have a better team. They were very informative and explained anything and everything if we didn’t understand. We closed in less then 30 days and we can’t express how satisfied and grateful AND Thankful we are to have Mitch and Danielle by our side. Veterans United is better then awesome. THANK YOU SO VERY MUCH MITCH AND DANIELLE AND VETERANS UNITED!
My experience with VeteransUnited was amazing! They really helped me to achieve one of my biggest goals in life.
Great and easy experience! The online tools were very easy to use and convenient!
Veterans United is only good if you want a smooth transaction with people that treat you like friends and family. Highly recommended.
Don't use them.
Response from Veterans United
We appreciate you taking the time to provide your opinion, Steven. Please contact our Client Advocate team to share the details of what led you to feel this way. We'd like the opportunity to try to prevent other Veterans from feeling this way.
This has been one of the most harrowing experiences in my life since 13 months in Viet Nam. We applied for a loan to pay off two credit cards with high interest. We were told with-in a day that we were pre-qualified for the refinance. However, We felt like felons instead of veterans with all the paperwork we had to supply. Many items we had to supply more than once. It took nearly 2 months to close. It took 4 days, after the rescission period to have funds dispersed to our account after the rescission period (must have been delivered by carrier pigeon.) The payoff checks to the credit card company have not arrived yet. Both card accounts have late charges applied and another months interest. We had to have $2300.00 work done to please the underwriter. $2100.00 of which, we feel was not warranted. Someone at UnitedVeterans decided to send the contractor a check instead of allowing us to pay them from our disbursement. We are being harassed by the company while they wait on the check. W have done two mortgages and two refinances and nothing ever compared to this experience. We suggest you look elsewhere for your mortgage needs.
Response from Veterans United
Thank you for your detailed comments Thurman. We would like to look further into your concerns. Please contact our Client Advocate team to discuss the details of your disbursements. Fund disbursements are handled by the settlement agent, but we can assist in finding out what led to the delay.
It was a great experience this is my second house i purchased through veterans united and I think all veterans should take the opportunity to get a house I will recommend all veterans to use veterans united to go through the process of buying a house
The hole team under Shane was great underwriters every one did good
We are very satisfied with our experience using Vetarns United for our first home. Every step of the way was easy because Mike explained it all. The customer service was excellent and Mike and Nick were always so friendly and patient with all of our questions. We could not have asked for a better experience. Thank you!
