Veterans United was always great to contact! Mikala Simons was the first representative that I had dealt with, and from that moment on, I knew that I was making the right decision! She was quick to make things feel like a "family-type" experience by showing a lot of care and concern while listening to my needs and concerns. Craig Patenaude was the next person, with Veterans United, who we had the chance to work with and from moment one showed us that he was all about making sure my family was taken care of. Craig never left us feeling like we were not cared for. We received several calls/messages from Craig that were clearly during his personal time (he had a two hour ahead time difference between us) but would never let that be an issue. He was always shooting straight on why we should or should not be looking into properties and laying out the reasons to back these decisions (I never felt left out). Angelica Thames was also a part of Craig's team and she stepped in, for a big portion of our experience, when Craig was not personally available. Angelica never once made anything seem contradicting and was always quick to respond/resolve any clerical issues (during a brain storm to get around a simple issue with the system, we even came up with a solution to properly deal with those pesky Murder Hornets). Buying a home during these crazy times is extremely difficult/stressful but this amazing team has left us with a memorable experience (all of this craziness provided some topnotch conversations and points of view)... we will be forever grateful for the experience we had with you and your representatives,Sincerely,
The Bradley's
This was our second home and there was no question that we wanted to work with Veterans United again. The team is great to work with and we know we can trust them to be up front with us through the whole process.
Great experience. Thank you!
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Overall great experience.
UV was wonderful in every aspect of our process. We highly recommend their services. Very respectful and accomodenting.
Shout out to my lending team for helping me purchase my first home. Much respect for being there for those who have served our country. Thank you again!
Over my lifetime, as a Certified Public Accountant, I have had many experiences with individuals in the mortgage granting business. Although going through this process was long and tedious, Veterans United Home Mortgage was a very positive experience. The loan specialists that worked my account were very friendly, courteous and respectful during the entire process. I highly recommend them to anyone that has served in the military and is seeking to purchase a home.
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