Clarify what fees are not covered by a VA loan so they have the chance to ask the seller to pick up those fees. 100% VA loan is a misrepresentation to the home buyer because everything is not covered and we weren't told that before we made the offer.
Response from Veterans United
Thank you for sharing this information, Raymond. We understand the confusion you have referenced around obtaining 100% financing as it intends to communicate the potential for a zero downpayment. We work diligently to help make this VA Loan clear, and easy to understand, and we apologize if we could have done a better job explaining the relationship between "settlement costs" and "a zero downpayment" loan. We appreciate this chance to hear from you and look at ways we can better explain this topic in the future.
I really would like to say my experience working with Veterans United Home Loans was fabulous but it was not. The process was frustrating with lots of drama. Although, both Tyson Brockmeier and Andrew Nelson are very polite and professional gentlemen, but when it came to communication with both; they seemed to be very confused by the Home Lending and Closing Process. I was frequently put in the position to re-verify documents, receipts and processes repeatedly after I provided all information repeatedly. And I was instructed to do things for the Title Company that was contradictory to the Title Company's Protocol. I had to educate them on the title companies procedures and protocols. I also, was told that they were able to obtain my paid VA Appraisal where I had to facilitate that process twice (2) on their behalf. There were numerous financial mistakes on Closing Documents that I requested to be corrected prior to Closing Date when I did the Documents Review. I was assured the issues would be corrected prior to closing date and it wasn't. And at Closing Date, they provided final closing documents only after I had already went to the Title Company to complete closing. Like I said, both Tyson and Andrew were polite but they lacked the experience which created a lot of anxiety and frustration. I provided all necessary documentations that was requested immediately. And I made sure I was in compliance of all requests, documentations and verifications immediately; and even facilitated other companies and organizations that was related to this process to provide documents and verification quickly and yet there were still issues.
Response from Veterans United
Hi Prosper, it is a privilege to receive such detailed feedback, and we want to apologize for the missed opportunities we had to deliver better customer service. Your comments are valuable, and a member of our Client Advocate will be researching further to ensure our teams have the opportunity to improve.
Excellent customer service training!!!
Had some hiccups but we made it to the end so everything worked itself out. Only thing I would recommend is maybe putting in for underwriting before the last possible day. Other than that everything went well.
Response from Veterans United
Hi Jake, we are happy to learn about the positive aspects of your experience, and we thank you for sharing this advice on the process. Enjoy your new home!
Veterans United Home Loans was easy to sork with, they will take the time and effort to explain everything from start to the end of the process
I can sure you that Veterans United will move any obstacles by checking all avenues of approach to help you to get all the documents you will need to close your deal whit the lender and close as soon it is possible. They are responsible and very professionals in this matter.
We have used veterans united twice now and wouldnt think of going anywhere else. They made this process as easy and stress free as possible. I would recomend Jon McCarty and his team to anyone.
Working with Veterans United was the best, they made every step of the process great. Tory Tuttle our Loan officer was great at explaining everything to my wife and I. Closing was so smooth because we went in to closing already knowing everything because the VU team already explained everything.
Ready to see for yourself?
Experience first-hand why 332,960 homeowners give us a perfect score!
Amazing team to work with, 100% recommended. They guide you through the process and help you on every step of the loan, everything explained with details. Again big thumbs up!!
If you are nervous about your purchase don’t be. You are in good hands. I could not believe how fast the process was. Just make the call. I’m glad I did. Definitely the best customer service and easy to use website. Thanks guys!
Great experience will my rep's Max Carratura and Karin Bursch. Despite me having an extremely difficult time with my realtor, Max and Karin were helpful beyond belief. Whenever I had concerns about the process they were right there to help out and make me feel comfortable and assist with any questions I had. I would recommend anyone to ask for them when they start out.
Your in good hands... they won’t allow you to buy somthing you can’t afford.. you should know this, they have strict guidelines that the sellers have to adhere too.. that is a wonderful feeling
We were in good hands with Veterans United Home Loans. Their office made the process stress-free, as they expertly led us through the home buying process.
