Great experience the whole way!
Experience varies from person to person. I only use veterans United because my best friend did. And his experience was way better than mine. He even got $200 from veterans united after closing. They gave me a $50 Amazon gift card 😒😒😒 AFTER I had to move in 5 days after my original closing day.
Response from Veterans United
Hi Isaih, we value your honest feedback and thank you for taking the time to provide this information. We strive to provide consistent service across every team in the company, and we believe that we are stronger as one team. One of our Client Advocates would love to talk more with you about your experience so that we may take steps to improve the experience wherever possible for future clients.
Highly recommend all Veterans seeking a new mortgage or refinancing to reach out to Veterans United to navigate the document requirements and overall process of homeownership.
Veterans United provided a great experience during the homebuying process.
(A Copy of Email to my Team)Tom and Kyle, I know we are nearing the end of our journey. However, I must say you guys have been awesome to work with and in the past 9- 10 months this is the closet we have gotten to making James dreams a reality. Your patience, guidance, and leadership shouldn't go unnoticed. In my position, it is hard to make decisions for someone else and you guys made it easy. I am glad I followed my first mind and stuck it out with your agency. I must say a blind inquiry landed us with the "cream of the crop"! I thank God for you both and I know we aren't finished but I wanted to send this to you as encouragement so that you know your work and calling in this business is not in vain. We appreciate you and we hope the agency you represent knows how valuable you two are as a team. I hope and pray that every veteran that you serve gets to experience a "SERVICE ABOVE SELF" experience as we did. It was not about us purchasing a home fast, it was about us purchasing the "Right Home at the Right Time for the Right Price". Your extensive knowledge, experience and guidance helped us to do this and we appreciate you both. Tom, we had some rough patches. I appreciate you remaining honest, truthful and committed throughout this entire process and never leaving us and ALWAYS calling just check on us and see if we had questions or concerns. You have a humble spirit and remained professional through it all and we appreciate those characteristics as first time home buyer. You didn't rush or pressure us into making haste decisions and you always questioned and thoroughly followed up. So after 4 attempts, we are almost to the finish line and we couldn't imagine this journey without you both. James and Alesia
The whole process was easy and my VU team walked me through everything, step-by-step. VU is very thorough and they make sure everything goes right. It was a slightly longer process for me but so worth it.
All questions answered, clearly and quickly
This is one of the most professional and easy to work with VA mortgage companies. We highly recommend their services and professional attitude toward Vets
When you advertise for Veterans Home Loans on Home buyers web sites,then it should be for whatever State you are from so making it easier to work with your broker. I'm from Alabama and the person that worked on my loan was in Minnesota.
Response from Veterans United
Hi Judy, we are grateful for your feedback. Our Loan Specialists are qualified to help veterans in many states, and this diversity of experience helps us provide expert advice on the VA Loan. We do appreciate and understand your point of view and also value local relationships. Thank you for letting us know how you felt so that we can be more aware of our customer's needs.
Veterans United is a fantastic company to work with! If you're looking to process the VA loan soon, I HIGHLY suggest considering VU as your lender. They've streamlined the entire loan process online and have a great reputation for addressing their customer's needs. I'm thrilled to have had worked with them for purchasing our first home. The customer service experience was phenomenal! Always on standby ready to answer any of your questions and concerns.
