Terribly executed. Timeline was not met and stressed me and my wife out to the extreme. Constant questions of things we were not explained, just honestly a bad experience especially for a first time home buyer. I will not be working with the company again or recommend them.
Response from Veterans United
Hey Colton,
I’m really sorry your experience with us caused so much stress—especially as first-time homebuyers. That’s a big moment in life, and it should’ve felt exciting and supported, not overwhelming and unclear.
Missing the timeline and not explaining things well enough? That’s on us. You deserved a smoother, more transparent process, and it’s clear from your review that we didn’t deliver that. I can only imagine how frustrating it must’ve been to face constant questions without clear answers.
I know you've said you won’t be working with us again, and I respect that. But if you’re willing to share more, I’d still love my advocates to listen and learn from your experience. It matters, and we want to do better.
You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST—but feel free to reach out anytime that’s best for you.
I couldn’t have asked for a better team!!!! They were on the spot!! I’ll be recommending them to everyone I know that needs a VA loan!!!!!!
This is a great company to start a new line of credit for your new home purchase. The loan officer will help you with everything that you need to get your mortgage approved. Alex is the best loan officer and really helps you with this process. Alex is very knowledgeable and friendly and a pleasure to work with.
As a first time homebuyer with no knowledge of the VA Home Loan. I would recommend Veterans United to everyone. The level of professionalism and hard work this team puts towards their clients is incredible.
Thank you everyone in the team for the help and the work yall do
The whole process was very smooth and easy to navigate
I have purchased two homes in my life. Both with VA loan. I will say this process was by far the best experience. The process was straightforward and the correspondence between veterans united team was quick and easy to process. Compared to my first experience when I did not use veterans united this was fantastic.
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Everyone that worked with me from Veterans United did a great job getting me in the home that I desired. I would definitely recommend them to anyone in the market for a home.
Thank you Veterans United!
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I would definitely like to thank everyone that helped me to achieve this. I know I didn’t see the work that you had to do in the background and I truly appreciate everything that you guys had to do. The only thing I can do is say thank you and this means the world to me. I appreciate you.
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Overall, we had a fantastic experience with Veteran's United. The entire team was extremely knowledgeable and made our home purchasing journey a smooth one.
The VA agent did not communicate with me that I did not qualify for VA Financing in a timely manner. When he finally communicated the missing form number, there was no time to get it, the interest rate had changed substantially and I didn’t have time to pursue other conventional loans. I was left with no option but to continue with the conventional loan provided by the VA.
Veteran United Home Loans Company is a great place to apply for a mortgage, especially Mis Dava and her team, great people to work with, they have everything ready for my wife and I to closed our loan on time. Great job guys..
