I had a negative experience with everyone I had dealt with besides Jon. The truth is if I could have found a better deal at the time I would have gone elsewhere. Unreturned phone calls, not responding to my emails, and just a general lack of communication and relaxed attitude created unnecessary stress on my end. It was not Jon's fault, but his assistant and the other people certainly should take the blame.
Response from Veterans United
Andre, thank you for sharing your feedback letting us know about your experience. While we cannot make up for the experience you had, it is important that delivering excellent communication remains a top priority for our team. A member of our Client Advocate team is available to you for more information and looking for ways we can improve
This is our second time purchasing a home and our first time enjoying the process. Our only regret is that we didn’t know about Veterans United the first time.
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Best decision I could of ever made by choosing Veterans United for my VA loan and new home and especially my team that helped me. Great experience and I wanted to say thank you!
Our experience was extremely positive from start to finish. Thank you all so very much.
