Availability of team members to me was exceptional
I was given a pre approval for enough to buy my new home even though I had my current home. My current home was closing one week after my home I was purchasing. Two days before closing I was given all clear and no problems with my closing on Friday. Thursday, I am told I can’t and I had to come up with 10,400 to close on my house. I had already spent 2400.00 on movers and my family was packed. I was told I had to wait till the following Friday when I closed on my old house. Well, this contradicted everything that had been relayed. I had to spend all my savings to keep my family on track and not lose money spent already for the move. These employees get paid to make Veterans home buying experience smooth, however this was ridiculous. These folks are nice, but they cost me money I had saved. I am just blessed I had enough to get my family moved.
Response from Veterans United
George, we're sorry to hear issues arose around your closing. Our Client Advocate team will look into your approval process to see if we could have prevented this from happening. We're grateful you took the time to provide this feedback so we can continually be working to better our service for Veterans.
My only upset during this process occurred during my closing. We discussed several options regarding who’s name would be on the mortgage and who’s names were on the deed. We were reassured several times that it would not be an issue with just me being the borrower, and Me and my significant other on the deed. During closing, the Title company informed me that was not an option. I was informed the borrower and names on the deed had to match. I’m currently in the process of hiring another company to add my significant other on the deed for an additional $230. An unexpected expense.
Veterans United Home Loan Officer Mike Wilton and Transaction Specialist, Shomari Wellington made purchasing a new home the best experience I ever had. They chose an Awesome Realtor, Sherry Martin at Abbit Realtor and walked me through the home purchasing process. All my questions or concerns were answered and taken care of, making my home buying process the BEST! Veterans United is a #1 Home Loan Co.
Veterans United was the BEST choice for us and we are so happy to have found them.
It’s was a really easy to understand and use.
Working with Veterns United was a gift. I had no idea what to expect but was welcomed by a family I never new I had. This family guided me down a path that lead to a home I could only imagine. I couldn't have done it with out Fahad Abdul. Thank you so much we struggled together and now I have the home of my dreams.
Brendan and Lauren done a great job with the loan process
This 1 st time we started process Scott was horrible but when we started working with Jeremy he was awesome and so was cassie
I was very pleased to work with my agent, he was very good in helping me along the way.
Very easy to work with and made the experience stress free.
Loved working with my team Cody and Corey they were very helpful and patient with the many question I had.
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From getting my credit score up to standard all the way through closing, Veterans United performed outstandingly and made the buying of our first home a very pleasant experience.
Thank you to all of my team that had part in getting this done.
Dennis Hill
Fantastic communication and exceptional customer service.
Everyone was terrific my experince with veterans united was great.
Tyler is very understanding and patient. He’s like a big Lab. You can basically freak out and he will stay on course, professional and won’t take it personally.
