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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

428,185

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 428,185 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

Sheri Foster was so patient with my trying to find the right forever home - she was indeed truly professional and I would recommend her to everyone who is listening - (she was my real estate agent) and I really appreciate all her time she used to help me. My Loan Lady, Shanon Matlack was also great anything I did not understand she was right on it with the answers to all my questions and with all the paperwork, she was also very helpful.

headshot image of Shannon Matlack

Loan Officer: Shannon Matlack

NMLS# 982020

5 out of 5 Stars
Would Recommend

Veterans United responded to my need for a home. They were completely prepared to assist and follow through. They were not just another pop up solicitation for business. Amber and her team were connected and knowledgeable for Veterans requirements and capabilities. Their response time to buying and loan process and my questions or concerns was more prompt than I had expected. I will call them first if there is another move in my future.

headshot image of Amber Brown

Loan Officer: Amber Brown

NMLS# 1137822

5 out of 5 Stars
Would Recommend
headshot image of Joe Peterson

Loan Officer: Joe Peterson

NMLS# 1275877

4 out of 5 Stars
Would Recommend

In general I had a good experience, but working with Morgan was extremely difficult. Communication was almost impossible.

headshot image of Joe Newberry

Loan Officer: Joe Newberry

NMLS# 920498

4.5 out of 5 Stars
Would Recommend

The VA home-buyers program is a top-notch program that all Veterans should take advantage of these awesome benefits. Not having to put a down-payment; deal with Mortgage Insurance, and getting a very competitive interest rate is paramount to obtaining your dream home.

headshot image of Dave Michaud

Loan Officer: Dave Michaud

NMLS# 69775

4.5 out of 5 Stars
Would Recommend

THEIR ORGANIZATION WAS EFFICIENT AND PROFICIENT THRU EACH STEP OF THE PROCESS. THEY KEPT US INFORMED OF THE PROGRESS OF OUR APPLICATION FROM BEGINNING TO END.

headshot image of Jon Beahan

Loan Officer: Jon Beahan

NMLS# 181325

5 out of 5 Stars
Would Recommend

For future home buyers you will not believe how easy it was working with this great team at Veterans United.The process of purchasing the new home was made very easy by this team who were are always ready to help and answer any questions that you might have from start to finish.You will not find a better way to buy nor a better team to work with, what a very positive experience.Thank you all for what you do and the great support that you provided us. :)

headshot image of Renee Young

Loan Officer: Renee Young

NMLS# 546173

4.5 out of 5 Stars
Would Recommend

As long as you can get all your information to them in a timely manner your experience will be great.

headshot image of Ryan Sherman

Loan Officer: Ryan Sherman

NMLS# 1122103

5 out of 5 Stars
Would Recommend

Veterans United was great. From the time I contacted them about purchasing a second home to closing. Always quick responses to questions, always clear about what they needed from me. Always professional and courteous. Truly an outstanding team to work with. They will be my first call if I ever find myself in need of another mortgage.

headshot image of Ashleigh Quinn

Loan Officer: Ashleigh Quinn

NMLS# 342058

5 out of 5 Stars
Would Recommend
headshot image of Ty Reece

Loan Officer: Ty Reece

NMLS# 1698020

4 out of 5 Stars
Would Recommend
headshot image of Winsor Cooper

Loan Officer: Winsor Cooper

NMLS# 317950

0.5 out of 5 Stars

Don't ever contact me again

Response from Veterans United

Terry, we need to incorporate customer feedback whenever possible to improve our service. If you are willing to share more information, then please contact a member of our Client Advocate team for continued support. We value your input, and we are disappointed to learn that your experience was not positive.

5 out of 5 Stars
Would Recommend

Best experience I have had dealing with a home loan.

headshot image of Aaron Brooks

Loan Officer: Aaron Brooks

NMLS# 1003530

5 out of 5 Stars
Would Recommend
headshot image of Logan Kadolph

Loan Officer: Logan Kadolph

NMLS# 1726575

5 out of 5 Stars
Would Recommend
headshot image of Mike Dianics

Loan Officer: Mike Dianics

NMLS# 910759

5 out of 5 Stars
Would Recommend
headshot image of Amanda Dusenberry

Loan Officer: Amanda Dusenberry

NMLS# 12419

4.5 out of 5 Stars
Would Recommend

Great experience! Knowledgeable and helpful employees.

headshot image of Allison Basnett

Loan Officer: Allison Basnett

NMLS# 824203

5 out of 5 Stars
Would Recommend
headshot image of Stuart Timmerman Waters

Loan Officer: Stuart Timmerman Waters

NMLS# 1085398

4.5 out of 5 Stars
Would Recommend

The process was painless and quick. The team was extremely helpful and pleasant. They were always available to answer any concerns. If you are thinking of refinancing I would recommend you give Veterans United Home Loans a call.

headshot image of Christopher Stieffermann

Loan Officer: Christopher Stieffermann

NMLS# 1136517

5 out of 5 Stars
Would Recommend

They will take care of you throughout the entire process and after.

headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

4 out of 5 Stars
Would Recommend

Veteran United is a great company to help get you into your dream home. From start to finish only took 45 days. Thats including getting my wifes credit up to par. I don't think it could have went any smoother. Thanks Jeff Beasley anf every body at Veterans United.

headshot image of Jeff Beasley

Loan Officer: Jeff Beasley

NMLS# 1810148

0.5 out of 5 Stars
headshot image of Eric Hermann

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars
Would Recommend

At first I was really considering going with Navy fed but after talking to both Navy Fed and Veterans United I decided wanted to through VU. Robert answered all of my questions and I had a lot, especially as a first time buyer. Not to sound corny but I did feel like a valued customer and that my goal was important to them.

headshot image of Robert Sweeton

Loan Officer: Robert Sweeton

NMLS# 1451365

5 out of 5 Stars
Would Recommend

I had a great experience overall. I really appreciate the ability to exchange paperwork and documents online. But the entire team was a great group of people who care about their clients and doing things right. Thank you!

headshot image of Kirk Jones

Loan Officer: Kirk Jones

NMLS# 1659981

5 out of 5 Stars
Would Recommend

Veterans United makes you buying experience great and easy

headshot image of Tim Spears

Loan Officer: Tim Spears

NMLS# 1191068

5 out of 5 Stars
Would Recommend

Understand that your closing date may change but they will keep you encouraged.

headshot image of Garet Barry

Loan Officer: Garet Barry

NMLS# 1409472

1 out of 5 Stars

My second experience using VU.Personal Loan Specialists are nice.The hidden Underwriting people ask dumb questions and make you write childish explanations about your personal life.I felt discriminated after they found out I was a US Veteran AND Permanent Resident Alien.This experience erased the good feelings I had from my first experience with VU.

Response from Veterans United

Stuart, we are very disheartened to hear about your feelings toward Veterans United. We are sorry that you feel we had anything but your best interests at heart. I can assure you we don't ask for anything that is not needed for your loan approval. Our underwriters are licensed individuals that are responsible for showing the VA and other entities that you are fully qualified for a VA loan approval. Our Client Advocate team is available to further discuss your experience if you would like to reach out.

4.5 out of 5 Stars
Would Recommend

Our team worked hard on our behalf to close on our dream home. They were extremely helpful and made the process run smooth.

headshot image of Michael Pitts

Loan Officer: Michael Pitts

NMLS# 583598

2.5 out of 5 Stars
Would Recommend

It was a long hard fought battle, but we won the day. Great organization to help us veterans buy a home.

Response from Veterans United

Bruce, congratulations on your home purchase! We are honored to have been able to serve you. Enjoy that lovely new home!

5 out of 5 Stars
Would Recommend

I just wanted to say Thank You to Veterans United, Cara, and Elaine for a remarkable experience. I was always kept informed of processes and developments in my home buying journey. My wife and I are truly at a loss of words when trying to convey our gratitude. They put fourth effort and drive that redefined customer service. Absolutely a remarkable example of Perfect!Mark!

headshot image of Cara Musick

Loan Officer: Cara Musick

NMLS# 1435899

More Reviews

See all 428,185 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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