I have suggested Veterans United to many of my active duty and retired friends.
I am very pleased with Veterans United Home Loans, the “to do’s” on my portal was really well done, and Nick’s team helped walk me through it whenever a particular document was required.
Andy Strubel fast became our rock. Before I went into panic mode or got aggravated about anything, I called Andy. He had the answers and understood what we were going through. He was just as excited about our new home as we are!! Andy quickly became family. His team is amazing!! I would highly recommend anyone needing a mortgage to seek out Veterans United and Andy Strubel. His dedication and customer service, answering my emails on his own time after hours just to set me at ease. A lot can be learned from Andy and his team!
All around classy service!
I felt our experience was not the best. I have refinanced before and this was the worst refinance I have ever done. I had heard great things about Vetrans United but this experience left a bad taste in both my wife's and my mouths.
Response from Veterans United
Jason, it is important to us that we work hard to provide excellent service and we realize that the refinance process can present various challenges. Thank you for sharing your open and honest feedback. Our Client Advocate team will research your comments and work hard to ensure that we are learning whenever possible the best ways to ensure excellent customer service.
My team was outstanding!!
We worked with a couple of other companies in the past and they never made the home buying process as easy as Veterans United. This is the best decision we made.
It's hard to believe how easy Cody Smith, Corey Jackson and the whole team made my home purchase. I can't thank them enough. It was a great experience all the way through it. When I was nervous and unsure, they were able to explain everything and set me back on my feet. Thank you all for everything.Tom Burns
Sergeant Bluff, Iowa
The service provided was excellent. I would only suggest that you let the buyer know as soon as possible what documentation is required. Some of the Buyer's documentation took a little while to get.
Awesome Team.
Rick and Amelia were so great to work with. Fast on responses, thouroghly explained everything.
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The only reason this wasn't a 10 was because of the Loan Coordinator, Shawn Glover. She repeatedly would leave me out of emails with my agent which left me in the dark. My closing date was pushed back a week because of her lack of of communication with my agent on what was needed. With me being left out of her emails, I had absolutely no clue as to why my closing date was being continuously pushed back.
Great experience and smooth process, was in my new home in under a month.
