My family and I are so grateful to everyone at Veterans United for a terrific home buying experience. They made everything so easy and the process was both fun and exciting. I cannot recommend this excellent team enough!
This was my first house and they were very patient with me and all of my questions and concerns.
It was an enjoyable experience! Everyone were professional and very knowledgeable! I'd like to thank you all for making the process stress free!
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I will be directing all the Vets and anyone I know to Veterans United Home Loan, You guys are awesome
Veteran United is TOP NOTCH. You will be taken care of the whole way through the process.
This was my first home buying process and for a significant amount. Veterans United made this process so easy and smooth. I hope that my future home buying is just as smooth. I highly recommend Veteran's United as your go to loan service to any veteran who is thinking about purchasing a home!
She needs a raise!
Overall process was very fast, easy and painless
Doing everything online was great
Mason and his team have been a pleasure to work with. We just closed and got keys to our new home May 1, 2020. Thank you so much Mason and company!
I was told at the beginning of this process that since I had just recently retired from civil service (31 January 2020) and my package had not yet been adjudicated to show a correct earnings that it wouldn't be a problem since what I would be making is available on the OPM website by Jason Bals your representative. So with that being said we decided to go with him. Told him all of our assets (Thrift Savings, 401k's, Roth's, etc.), current home value being sold, etc. Throughout this process he kept telling us we can't get to the closing table without it my retirement LES after telling us to get our business that we wouldn't have any problems. This was falsehood #1. The second falsehood was the home we were buying had some issues with the water testing. His office got the test results the same day we did on 24 March and they sat on them and waiting until the Friday before our "suppose" closing date 16 April to say that we couldn't close because of the water and then went on to tell us that he didn't get the results until the that friday before which is now falsehood #2 since we have time date stamped e-mails showing they got the results on the 24th of March as we did and never said it was an issue since the reason for the water problems wasn't requirement but was an issue my husband and I wanted to resolve after move in so this pushed our close date back a week which cost me $1050 in charges for the movers to hang on to our house hold goods. The 3rd falsehood which he shared our private closing information with my "son in law" via text message. Granted they had done business in the past my son in law was in no way shape or form part of my loan, loan agreement or closing and betraying our trust and confidence is the most egregious part of this entire process. He was rude when I brought it to his attention and I will NEVER, EVER do business with him or your company again. For the reasons I've outlined above I don't understand how Veteran's United would have someone like this in your employ. HORRIBLE PERSON to represent your company!
Response from Veterans United
Wendy, we thank you for sharing your feedback openly and for giving us an opportunity to learn more. Teamwork is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. We are committed to finding out what may have caused you to feel this way and to ensure a better experience for future customers. We would like to invite you to contact our Client Advocate team to discuss further.
Veterans United Home Loans is outstanding all the way around. Loved working with them.
