The process and communication has been a very pleasant experience. The stress alone of moving I never had to worry about anything from the lenders. Kris Carmichael’s team was on top of it from the start.
I would highly recommend Veterans United. They made us feel like they had our best interests in mind throughout the process.
Great team of individuals. Always on top of things. Always responded promptly to my questions and concerns. They work really hard to move the process along. The last 24 hours lots of thing had to be completed and they pulled it off. Great work team.
This is advice to any veteran use veterans United to purchase your home they’re there for you they stand by you they are there for you so I recommend veterans United to any veteran purchasing a VA home.
great staff, help out every step of the way. none better then everyone that help my family but our first home.
So easy and quick! I’m so glad I was referred from my dad who is a Vet to use them.. they made me feel so secure with buying my first home! Thank you Team
RUN AS FAST AS YOU CAN AWAY FROM VETERANS UNITED. VU is okay when things are going okay, but they are horrendous at problem solving when things don’t follow their flow chart. The closing agent I used stated my loan will be the final one she processes for VU because their communication and customer service was so terrible. Recommend you use USAA or go directly to the large banks (Chase, Wells Fargo, USBank, etc.)...chances are they will be buying your loan anyway (save yourself the APR mark-up from VU). Don’t say I didn’t warn you.
Response from Veterans United
We appreciate your feedback Gale and we're sorry you didn't feel you received the level of service we strive to give. We'd like to hear more about the details of your experience so we can work to prevent other Veterans from experiencing the same. While we recommend choosing the lender best for our Veterans, being the nation's largest dedicated VA lender gives us the experience needed to overcome obstacles that arise. We'd like to hear more about the details of your experience so we can work to prevent other Veterans from experiencing the same. Please reach out to our Client Advocate team to discuss.
I am a nervous person in general. Brandon was awesome and walked me through the entire process. if there is any negative, I would say that the team didnt answer my calls at 0400hrs. But a few hours later....answers. Thank you Brandon.
It was a wonderful experience, we had some road bumps along the way but Philicia and Crystal handled everything with grace starting by claiming me down then explaining exactly what was needing to be done and why. I loved my experience with them and if I buy another house I will most definitely be using them again.
We have been so pleased with Veteran's United. Everyone there has been helpful, friendly, and professional. We shopped around prior, and of everyone we talked to, they were the most helpful and friendly. From our very first application, the team helped us get done what we needed to in order to be able to qualify-but more importantly with respect and without condensation. They walked us through the process and answered every question along with way--quickly and honestly. The process went quickly and were able to finish on the perfect timeline. We would definitely recommend VU to anyone looking for a VA loan.
I highly recommend Veterans United. All the individuals I had contact with were very courteous and knowledgeable and lead me completely through the process of purchasing my 1st home. 5 Stars across the board.
Know what to expect in doing a construction loan. Upfront info re: survey with structure pictured is good to know prior to end. This will allow customer to get on surveyor schedule and not have to wait 2-3 because there's usually a backlog.
Veterans United made the search and the process of buying my new home flow smoothly. From the first call it all fell into place and a month and a half later in a new homeowner!
The entire process and the team behind went above and beyond all of our expectations. They took care of us and made sure there were zero issues.
Between my loan team and Real Estate agent, I hit a grand Slam Home run and won the game.
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My entire experience with Veterans United was awesome. I had a unique situation and we ran into some bumps along the way but Ty and Michael were there every step of the way, making sure things worked out. They were so helpful and kept me informed about everything that was going on. There was more than one occasion where I wasn't sure things were going to come together but Ty kept me calm and explained everything. In the end, everything worked out and I am now a homeowner. I would definitely recommend Veterans United. They really care and do everything possible to make sure things work out.
Oustanding experience for a first time home buyer. A great financial team that was always available and patient with all questions concerning the process.
10 out of ten! Very caring individuals always 100 percent effort.
