The team that I worked with acted like it was a bother to answer calls or emails with questions. I will not use this company again. They waited a full month after they had the inspection results to let us know that we had to have a special form because the house has a ventless fireplace.
Response from Veterans United
Justin, thank you for your open and honest feedback. Providing clear and effective communication is a top priority. We understand that the process can be stressful at times. Third-party issues such as appraisals can at times cause delays. We appreciate and share that stress with all of our customers. If there any solutions to these issues, our loan teams will seek them out. Please contact your Client Advocate team to discuss further on your experience. We thank you for your service and thank you for choosing Veterans United.
A wonderful experience
I liked the online procedure it was easy to know what my to do’s were.
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Experience first-hand why 370,953 homeowners give us a perfect score!
From our very first home purchase in 2011, to our third home purchase in 2020, VU and Jeff Magsamen have made the home buying process a breeze! Everyone is very knowledgeable and helpful. This time around, we were taking is slow to make sure we found our forever home. We never felt rushed or pressured to get further along in the process than we were comfortable with. Jeff took plenty of time to answer all my questions and ease any concerns I had. If we ever buy a fourth house, without a doubt, Jeff and VU will be our go to!
Any veteran cannot go wrong with going through Veterans United. They are definitely a TRUSTED company!
Im very pleased with my home.
Great to work with.
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Experience first-hand why 370,953 homeowners give us a perfect score!
Our loan coordinator Ashley Newton was amazing, easy to reach and very customer service oriented. My wife and I almost decided not to buy a home after dealing with a local credit union. Ashley was in constant contact and made the process a breeze!
We cannot speak highly enough of our experience with your company. This process could not have gone any smoother. We felt very cared for by everyone we came in contact with in your organization. When we have shared with friends the benefits we experienced for my husband's veteran's status, they have been profoundly impressed. We would happily recommend your services to any of our military friends.
Better options out there
Response from Veterans United
Douglas, thank you for taking the time to allow us some incite into your recent loan experience. We always want the best option for our veterans and the best product. Doing homework is a vital step in getting the correct information and a valued team. Veterans United is committed to serving our veterans with the VA loan and we appreciate your information as well. We thank you for your survey and thank you for your service.
