We worked with Bryant and couldn't have been happier! Bryant and his team worked with my busy schedule (amidst a deployment, no less) to ensure that my wife and I were informed of our loan progress every step of the way. He was patient with us as we ran the numbers on numerous properties and was unfailing patient and courteous. Veterans United also has an online checklist that was very user-friendly and made us feel comfortable that we weren't missing any step of the process. Highly recommend!
Nathan Bitner is very professional and Nathan has great work ethics. Nathan goes the proverbial extra. (10) miles.
It was a pleasure working with Nathan Bitner.
Nathan was very attentive to all of my questions and very knowledgeable
Thank you Patricia Richardson
Veterans United made our first home-buying experience special. Everyone we worked with from the VU and Lighthouse Program teams provided us with support and assistance as needed. Their attitudes were always kind and positive.
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This was not an easy process, we were continuously given the run around. Had to conduct the same inspections several times because they expired. Every time we asked if we had all required documents needed we were told yes, then we would get a call that there was something else. The process was long and very stressful. Definitely not the way a Veteran should be treated.
Response from Veterans United
Larry, Thank you for letting us know how your experience had gone into getting your home loan acquired. There are some things outside of our control that can sometimes play a factor and sometimes a stressful situation may come from them. Veterans United is committed to giving the best service to our veterans who are applying for the VA loan. We want to ensure you that our goal is to serve you. Please feel free to reach out to our Client Advocate team to discuss further and to assist you in any need you may have. Thank you again.
Veterans United made the home buying process as simple as could be for a first time home buyer. My loan team communicated every step of the way and was available to answer any questions I had.
I appreciate that Chad and his team don't call me every time there is a small rate drop. They didn't try to sell me a refi that I didn't want or wouldn't really benefit me. The entire process was virtually effortless and they readily answered all of my questions and took care to ensure I understood all the numbers and each step of the process.BRAVO ZULU!
Semper Fi!
Get your act together! Veterans deserve your best efforts, not your apathy for Vets who don't know or understand the process. If the docs aren't right, fix it, then have us sign. This isn't a speedy process and no one will die getting it right.
Response from Veterans United
James, Our Client Advocate team is available to connect with you to learn more about your experience should you wish to share more information. We invite you to connect with our team and become a part of our effort to continuously improve the client experience at Veterans United.
