Dealing with Mr.J.Polk was easy and fairly simple, but I did not deal with him most. dealing with the assistant, or the second hand person was nerve racking. VU has the best rates, so with that I would refer.
Response from Veterans United
Vivian, Thank you for your honest feedback. Our loan teams work in tandem to assist our clients in having the best experience. We understand that this may be at sometimes confusing, We would like to learn more from your experience to assist our teams in learning how to provide the best customer service possible. Thank you again for your service.
I can not express how much Veterans United has helped me with my first home. The staff members are excellent (Jessica Zulauf and Kris Santos). The communication and direction was on point. Just to express how smooth the loan process went, the loan closed in 18 days! Yes 18 days!! I would highly recommend any veteran or military personnel to get their loan through Veteran United. All veterans and military personnel knows that nothing goes according to plan, but not Veteran United!!! Veteran United will have my business for life. Thank you so much for your support and understanding to make my dreams come true.
just locating lenders, interest rates and general knowledge of the process will save
people endless hours of trying this on their own.
VU’s database super simply to use, from the pre-approval to the closing. Excellent customer service, Every step of the way. You are never left in the dark with VU!
I would recommend that anyone funding a home listen carefully to the videos provided by Veterans United. They are well done and answer a multitude of questions which will make a buyer more comfortable with the whole process.
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Once we changed agents everything went very smoothly
Veterans United was very helpful and easy to work with from the start I will definitely reccomend all of my friends contact them if they are looking for a home.
I have purchased 7 homes using my VA benefit. Veterans United has been, by far, my worst experience. It started off fine with Asli as she worked on my pre-approval. She got my pre-approval letter to me very quickly. Shortly thereafter, Asli was no longer working on my loan and Nathaniel took over the handling of my loan process. It truly seemed as though he had never been involved in the VA loan process, and that I was a guinea pig. There was nothing proactive about the process. Everything was a last minute requirement for some new document, up to and including, the morning of closing. I was asked for the same documents on several occasions, even though I had already uploaded them into the VU system. This entire process has been so mentally and emotionally fatiguing that I don’t want to think about it any more.
Response from Veterans United
Jeffery, Thank you for this feedback. We understand how the home buying process can get stressful, While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. Discussing your experience and learning how we might look to improve is part of our commitment to provide outstanding customer service.
