Over all the experience was OK. I found myself following up quite a bit for documents that should have been completed yet they fell through the cracks. When my realtor, title company and myself are hounding my loan team...it doesn't look good and it happened more than I would have liked.
Everyone on the team was excellent. They were able to answer any questions I had quickly & were a great help getting thru the entire process.
Thank you for the wonderful job you have all done. We are so grateful.
Please make sure that when you speak to your lender that you have the realtor on the phone as well. All parties involved in these types of transactions need to be on the same page. Make it clear that no calls should be happening between just the lender and realtor without you on the line! Document everything.
Response from Veterans United
Tamie, Thank you for submitting this survey, and we agree communication is an absolute key in all major decisions. Having clear communication for all parties involved has a resounding effect on the process and possible stress that may come. We want to thank you again for choosing Veterans United and thank you for your service.
I have been blessed to be able to purchase over 9 homes, but the home buying experience with my Veterans United team exceeded by expectations. They were highly professional, reachable and kind. They treated us with respect and valued us as clients. Everything was handled electronically but it was seamless. I would recommend Veterans United to all my friends and family, especially my team of Eric, Thaddeus and Erin! Continued Blessing guys and we love our dream home! Glad you were ordained to be part of the process!
What a great home buying experience. A team full of professionals who actually care and treat you like your family matters. We are very grateful for all Veterans United has done for our family.
The Elizabethtown office worked so well together as a Team to guide us through this process. They have excellent Customer Service skills, are truly attentive, and helped us every step. It was a very smooth process.
Extremely helpful and knowledgeable with the whole Home buying experience.
VU really made the home buying process fun. With such easy access to my information, plus a well functioning website to enhance the experience. It really removed the stress of home buying and helped me go from first phone call to closing in 6 weeks.
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A pleasure to work with !
I love the Veterans United Portal! It is very easy to access and see what exactly needs to be done to facilitate the underwriting process.
I also worked with Patty Kelly and she was also very personable and professional. This was a great experience.
