We honestly can’t say enough about the positive experiences we’ve had with Veterans United. As first time homebuyers, we had tons of questions, but Billy and his team always went above and beyond to answer all of them and helped us secure our dream home!!
I never used my VA Home Loan benefit in my prior purchases. I recall people throughout my past home purchasing experiences stating that the VA Loan was way too difficult, that it would take too long, etc. I have been through an FHA and a Conventional Home Loan purchase years ago. Veterans United made this entire process clear, straight forward, and quite easy honestly. We had everything done, approved, inspected, and closed 27 days after seeing the home that we purchased. Well done! Great experience!
Entire team were great.
With how simple they made the entire process, with constant communication and access to all documents online, I don't think I would ever use anyone else. I've used them twice and been completely satisfied both times.
Overall super support and helpful information at a moments notice.
They contacted me by phone or email to make sure everything was going smoothly and to follow up on different issues. Very friendly and professional. They returned my phone calls whenever they missed my calls quickly. There are videos explaining each step in a language that you understood. Those videos were very helpful for me. Thanks again Veterans United!!!!!!!
Ben Long and Kate Spellman were incredible to work with they were with me every step of the way. They kept me updated with all my information that I needed and I can assure that my home buying process was a success💪🏽👍🏽
This is my second time with Veterans United and working with Gunny Young. I truly would not go anywhere else because she is so helpful in the process and makes it so simple to work with.
I’m not a man of many words but I will always speak highly of Veterans United. From day one of contacting them I felt comfortable talking to my loan specialist. Very professional and knowledgeable on every step of the home buying process. Hit a few snags along the way and things got stressful for me but my specialist Kaylee eased the stress and got my kid and myself into the home of our dreams. Big thanks to Veterans United and the professional that make it great.
This was my first home buying experience and from other reviews and from what I was lead to believe initially by my loan team is that Veterans United would be there every step of the way in the process. However that never happened past the second day. Communication was minimal and on multiple occasions I would not get a response to a question for several days. Sometimes it required sending an email a text message and a voicemail all together to get a response. Now I do understand everyone has other responsibilities and a lot of time was around the holidays I just wish it was presented that way and not as if someone would be available whenever I had one.
Response from Veterans United
Michael, we appreciate your honest review. You have helped us understand one critical way we might improve our service. So much effort goes into every loan application to meet expectations for communication. Our Client Advocate team will be taking a closer look at your experience as a potential training opportunity. If you wish to provide more details, then you may reach out to connect with us at any time.
Go in to this knowing there is a lot of paperwork and producing supporting material to apply for your home. Veterans United cares and treats you like family. Let them help you use the benefit your entitled to. They will work at putting your package together. They help you and work hard for YOU. I can assure you that this is the team you want helping you achieve your dreams.
Go with Veteran’s United! The team working with me helped make this entire experience go so smooth and were always available to answer any questions I had.
Do it, great company!
I am so happy that I choose to experience this process with Jimmy and his team. From day one Jimmy was reassuring that his team would help and guide me thru the process. Ashley S. Just sealed the deal on making this experience even better. She was there to take calls and responded to emails during times that worked for me. Her quick response and guidance help to lower my anxiety about the process. I would suggest to any veteran looking to purchase a home especially a first home to go with Veterans United. It always felt as if I was getting personal top notch service. Thanks Ashley and Jimmy again !!!! I can't wait to make memories in my new home!!!
Veterans United was the best choice for our home buying experience. The whole process was very easy and stress free
