We are so thankful for the opportunity to be home owners, the overall experience was great.
![headshot image of Clint Dunlap](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/2043576.jpg)
The team was very nice but in the communication they didn’t do very well they waited for the last min for information and caused us not to close on time
Response from Veterans United
Colton, we appreciate your honest review. You have helped us understand a critical way we might improve our service. So much effort goes into every loan experience to meet expectations for communication. Our Client Advocate team will be taking a closer look at your experience as a potential training opportunity. If you wish to provide more details, then you may reach out to connect with us at any time.
![headshot image of Aimee Hall](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/361642.jpg)
Outstanding work and very responsive and communicative!!! Highly recommend!
![headshot image of Joyce Kulakowski](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/833698.jpg)
![headshot image of Justin Mongler](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/1963138.jpg)
Only thing is I wish someone had called us to go over the loan documents in detail so we would know the info better
![headshot image of Paul Grise](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/1855193.jpg)
Brad and Tanner were great. I do have a problem with the underwriters being slightly overaggressive in their approach to EVERYTHING.
![headshot image of Brad Strubel](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/1392166.jpg)
![headshot image of Emmett Rogers](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/2017171.jpg)
I cannot say enough about the the team we worked with or the process. Everything was in place to make the purchase as stress free as possible once we decided on the perfect home.
![headshot image of Derek Harmon](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/1894236.jpg)
![headshot image of Nicholas R. Schuster](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/9616.jpg)
![headshot image of Devin Cott](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/1938730.jpg)
During the process I felt like I was the only one communicating to both parties (realtor and loan team). Just prior to closing there was a bunch of missed paperwork or stuff just not done or verified. I really wish it was easier and less stressful than my first purchase with you all. I will definitely consider you all in the future but that is only consider. I do thank everyone for their help but I just felt like I was only needed when there was a problem and that’s the only time I’d be able to get everything I needed to know
Response from Veterans United
Hi Cody, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our detailed explanation of the closing process has help you gain knowledge on this issue.
![headshot image of Joshua Dugo](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/2340168.jpg)
This was our second home loan with Veterans United. Our first time with Veterans United was amazing, the second time I cannot sing their praises as much. The home loan officer that we initially worked with was amazing. However, our second time around, others were assigned to the team and the communication was very poor. The lack of appropriate communication and follow through led us to not close on time. My family had moved out of our current home and drove 19-hours across the country to our new home. During our drive across the country we learned that the loan officer had not put together the documents needed to close our account and allow us to move on to closing. Our second experience was dreadful and I would not recommend Veterans United based upon our most recent experiences with them. We are a military family preparing for a year-long deployment and they made this experience significantly more stressful than it needed to be.
Response from Veterans United
Hi Lynn, thank you for your open and honest feedback. Providing clear and effective communication is a top priority. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. Our team will be researching your closing process to determine what our team may do in the future to help prevent a similar closing delay. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future.
![headshot image of Katlin Walls](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/2184822.jpg)
![headshot image of Jerry Landrey](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/1107028.jpg)
![headshot image of Jessica Pratt](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/1450320.jpg)
![headshot image of Doug Teadt](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/1988906.jpg)
![headshot image of Bailey Ganz](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/1887649.jpg)
Marlon team are on point I recommend vet and civilian to veterans united and ask for Marlon and his team
![headshot image of Marlon Galbreath](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/1329978.jpg)
![headshot image of Mary Dischert](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/1974450.jpg)
![headshot image of Darin Jobe](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/1245880.jpg)
![headshot image of Tyler O'Brien](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/2346075.jpg)
![headshot image of Andrew Meyer](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/2170283.jpg)
All of the Veterans United were totally PROFESSIONALS, kept my wife and I abreast at all times. Never had a stressful time when conducting business with any of the Veterans United personnel. I would DEFINITELY recommend their services to anyone! AWESOME TEAM and Job well done.
![headshot image of Mike Dapkus](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/278249.jpg)
10/10 - Would recommend!
![headshot image of Hanna Schwartz](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/2047259.jpg)
![headshot image of Alex Aldrich](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/2049796.jpg)
![headshot image of Tony Meis](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/1044957.jpg)
I was really impressed by how smooth and fast this whole process was. I must admit, I was not expecting any of that. My ex-husband and I bought a house 20 years ago, literally in 2003 (we only kept it for 3 yrs.), and the process was horrible! So, thank you for the smooth process. You all are good!
![headshot image of Joseph Park](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/2392866.jpg)
![headshot image of Chace Tuck](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/1884773.jpg)