While having a centralized portal for requesting and uploading documents is helpful from many perspectives, it was both impersonal, and many of the documents were either requested in duplicate, unnecessarily, or were not explained thoroughly. Since most of the documents were being requested by the loan processing team, the loan specialist was not aware nor included of these requirements. Some of the requested items were removed after we made efforts to retrieve requested documents, some of which required signatures from my employers. Obviously, these were not necessary. If I had gone with USAA from the beginning, I would have had less headaches, and would not have paid discount points for a rate that should have been locked, and saved myself $1,644.15 in closing costs. USAA communicates necessary paperwork directly with would-be borrowers. I received an email on the day of closing requesting documents the loan specialist and processors should have known was necessary prior to the last minute. I was out of the country and had asked to ensure the loan team had everything due to my being 13.5 hours ahead of Alaska time. Luckily, I was able to obtain the documentation, but the emergency could have been avoided with proper planning and a final review of my file when I asked for one.
Response from Veterans United
Thank you for your feedback Andrew. We appreciate you sharing how the portal can be a benefit, but also a hindrance. We intend the portal to be an additional tool in your home buying arsenal, but not to replace human interaction. Our loan teams are available to provide explanations and answers to any questions that arise on your journey. Our Client Advocate team is also available to assist with any issues that arise. Please do not hesitate to contact us if needed.
Exceptional Experienced...i cant say enough great thing's about Veterans United...the staff (team) are smart, motivated and caring...the team made buying a new home quick, easy and painless...PLEASE if your a vet that is thinking of buying a home PLEASE give Veterans United a call...you wont find a better group of people to help you with that mission...A++
Veterans United skillfully and expertly guided me through the VA's paper intensive loan approval process. Without their expertise I probably would have given up the search for papers I had long ago forgotten about. Kudos to Veterans United.
From my first call, Jake was on the job, I faxed the necessary paperwork to him. He sent the preapproval. I was under contract within a week. He explained the things that cause financing to go wrong. Tut
tim and his team did a outstanding job on helping me with my loan
Very responsive, knowledgable, and professional.
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They made this process super easy and quick
I am extremely happy and grateful with Vetrtans United Home Loans! I will recommend it to everyone I know. Im am extremely satisfied! Thank you!
Absolutely great experience!
The process was painless could not be any easier the loan team was outstanding
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way to go team, way to go... Oliver
Veterans United home loans made the home buying process so easy and stress free. I will definitely be recommending them to other veterans!
A GOOD THING WAS DONE
As a first time homebuyer I had no idea what to expect. Billy and his team made explained everything and made the process very smooth and easy.
Kelly was amazing throughout the whole process
