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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

426,713

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
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Showing all 426,713 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Seth Wilmes

Loan Officer: Seth Wilmes

NMLS# 1632136

5 out of 5 Stars
Would Recommend
headshot image of Zach Ward

Loan Officer: Zach Ward

NMLS# 1828991

5 out of 5 Stars
Would Recommend
headshot image of Michael Meyers

Loan Officer: Michael Meyers

NMLS# 449501

5 out of 5 Stars
Would Recommend
headshot image of Dan Hopkins

Loan Officer: Dan Hopkins

NMLS# 1525090

5 out of 5 Stars
Would Recommend

Painless!! We didn't have to lift a finger, it truly was a pleasure.

headshot image of Evan Oswald

Loan Officer: Evan Oswald

NMLS# 1450502

5 out of 5 Stars
Would Recommend

I have made Veterans United my place to do Veteran loans and refinances. The professionalism and customer service is the best.

headshot image of Charlie Holsten

Loan Officer: Charlie Holsten

NMLS# 1721617

5 out of 5 Stars
Would Recommend
headshot image of Evan Mehuys

Loan Officer: Evan Mehuys

NMLS# 1894622

5 out of 5 Stars
Would Recommend

Gabe was very professional throughout the process and very helpful as well i would highly recommend him and his team to any veteran who is looking to buy a home

headshot image of Gabe Marley

Loan Officer: Gabe Marley

NMLS# 2362261

5 out of 5 Stars
Would Recommend
headshot image of TaTianna Thomas

Loan Officer: TaTianna Thomas

NMLS# 2111142

4.5 out of 5 Stars
Would Recommend
headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend
headshot image of Chase Lyles

Loan Officer: Chase Lyles

NMLS# 2029622

5 out of 5 Stars
Would Recommend

I can't thank the whole team enough, they made this process so easy and make sure we knew everything. We never felt blindsided with information and always could reach out and get a timely response

headshot image of David Christensen

Loan Officer : David Christensen

NMLS# 2086681

5 out of 5 Stars
Would Recommend

This was actually my second time to use VU and having Justin’s team a second time showed me the consistency they have for their customers, even when we are cranky.

headshot image of Justin Hudson

Loan Officer: Justin Hudson

NMLS# 1823997

5 out of 5 Stars
Would Recommend

Great communication between Jared and Brittney. Kept us informed of any changes and updates. It was good working with them.

headshot image of Jared Wilmes

Loan Officer: Jared Wilmes

NMLS# 1378229

3 out of 5 Stars
Would Recommend

Lot of issues I went through as a first time buyer. Biggest obstacle was the underwriting process and the communication between all parties involved. The constant submission of entering paystubs for over a month span to close was unnecesary, i think.The instructions were not very clear until after mistakes were made. Detailed instructions were then provided with examples or references where this should have been provided at the beginning of the process.updates were not sent in a timely manner to the customer or all parties involved. More issues arose after we had a closing date. Only to be informed to resubmit yet another set of documents that were previously submitted delaying our closing date.Just not a good experience as a first time buyer to go through!

Response from Veterans United

Hi Varian,

Thank you for sharing your experience. I’m really sorry to hear that the process was so frustrating, especially as a first-time homebuyer. The back-and-forth with paystubs and the delays in communication sound like a major headache, and that’s definitely not the experience we want for our customers.

I appreciate you pointing out the confusion around the instructions and how it impacted your closing. We strive to make things as clear as possible, but it sounds like we missed the mark here. I’ll be sure to share your feedback with our team to help improve communication and make sure we’re setting better expectations from the start.

If you’d like to talk more about what happened or need any further assistance, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’d love the chance to help however we can.

5 out of 5 Stars
Would Recommend
headshot image of Andy Strubel

Loan Officer: Andy Strubel

NMLS# 996805

5 out of 5 Stars
Would Recommend
headshot image of Andy Strubel

Loan Officer: Andy Strubel

NMLS# 996805

5 out of 5 Stars
Would Recommend
headshot image of John Stockstill

Loan Officer: John Stockstill

NMLS# 1373137

5 out of 5 Stars
Would Recommend
headshot image of Matthew Perona

Loan Officer: Matthew Perona

NMLS# 1812029

5 out of 5 Stars
Would Recommend

Kollin King was wonderful! Super responsive and helpful all the way through the process.

headshot image of Kollin King

Loan Officer: Kollin King

NMLS# 1375182

5 out of 5 Stars
Would Recommend
headshot image of Chelsea Browner

Loan Officer: Chelsea Browner

NMLS# 1960358

5 out of 5 Stars
Would Recommend
headshot image of Jaimie Geiger

Loan Officer: Jaimie Geiger

NMLS# 842497

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5 out of 5 Stars
Would Recommend

They all did great and we enjoyed working with everyone at Veterans United

headshot image of David Smart

Loan Officer: David Smart

NMLS# 2134112

5 out of 5 Stars
Would Recommend
headshot image of Kyle Bakker

Loan Officer: Kyle Bakker

NMLS# 1698016

5 out of 5 Stars
Would Recommend
headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars
Would Recommend
headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend
headshot image of Jared Wilmes

Loan Officer: Jared Wilmes

NMLS# 1378229

5 out of 5 Stars
Would Recommend

Could ask for a better loan, realtor team!

headshot image of Don Smith

Loan Officer: Don Smith

NMLS# 1969556

5 out of 5 Stars
Would Recommend

Nothing to add at this time. I am enjoying the house thus far.

headshot image of Tyler Lentz

Loan Officer: Tyler Lentz

NMLS# 2426262

5 out of 5 Stars
Would Recommend

No one could have been more helpful especially for a first time. Home buyer. Felt right at home doing business which was made easy for me. Extremely grateful!

headshot image of Matthew Eichenberger

Loan Officer: Matthew Eichenberger

NMLS# 369949

More Reviews

See all 426,713 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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