We had a very positive experience over all with our Loan officer and Veterans United.
The covid 19 outbreak caused a lot of communication issues between the veterans united team and my realtor. Without the assistance from my legal team and JAG I would have lost the house and faced a lawsuit. The team remained friendly however I was left out of the loop for items and tasks that inevitably fell thru. I would not take the chance moving forward to risk this sort of negligence from my lender.
Response from Veterans United
Kelsey. thank you for your honest survey. Yes, these are unprecedented times in our country due to COVID-19. Communications are delayed and information may not be clear at some points. Through these tough days for all, we are striving to adapt and overcome. Surveys like this will assist our team in getting up to speed on how to work more efficiently. Thank you again.
I like the way they keep you informed, and assure you, that closing on your new home will arrive feeling good about it.
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Outstanding service and respectfull Veterans United team. It was clear my loan officer and his team constantly looked out for my best interests. I have bought four homes now using my VA benefit and this was hands down the best!
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Thank you #VeteransUnited for making this process so easy for us. Special thank you to Jodi our Loan Officer who made my job much easier than I expected. We did it! We are #ProudVeteranHomeowners
