This is the third home that my wife and I have purchased using the VA Home Loan but the first time that we've used Veterans United. I can say, without a doubt, that the process and support from Ryan (Loan Specialist), his team, and Veterans United has been prodigiously better than our other two lending experiences.In late 2019, my wife and I heard that the VA was removing the home loan upper limit starting January 1st, 2020. This was great because we were looking to purchase a house that was priced over the upper limit. I reached out to my previous lender, USAA, to start the home loan process. Unfortunately, USAA had zero knowledge of the upcoming changes. They could not assure me that the new rule would apply to their loan, even though it had already been approved by the federal government under the "Blue Water Act".Disappointed with the response from USAA, I reached out to Veterans United and found an opposite level of knowledge and support. Ryan knew of the upcoming changes and assured me that the loan wouldn't have an upper cap. We then started the loan approval process using Veterans United's web and mobile platform. The online system was easy to use and made everything quick and seamless.Ryan and Jared (Loan Coordinator) were quick to answer any of our questions and they were always clear about what was needed to support the loan approval review. I'm pretty sure that my wife and I were one of the first people to use this uncapped loan since we closed in early February 2020. All parties involved in the home buying process, including the sellers, were impressed with how fast and smooth it was for my wife and I to obtain the home loan.I have nothing but positive things to say about Ryan, his team, and Veterans Untied. They will always have my recommendation to anyone looking to use the VA Home Loan. Buying a home can be very stressful so it was a big relief to not have the home loan portion add any additional stress.
Bri was a dream to work with, she answered every question we were never left wondering where we were or what we needed to get as far as documents.
Tiffany was also very helpful always there when I needed her.
You'll love working with these people. Helpfull,understanding and a lot of help with it all. Great company ,Great people. Made everything easy
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The application process is so very easy & short. The app is also user friendly. We were always in the know as to our loan status. Solibel Ramos, was our loan processor, there are truly no words for how fabulous this lady is! She was fantastic, Solibel stepped in for us at the last minute. She was able to get us closed on time, despite a huge set back with another lender. Solibel is extremely reliable, knowledgeable & efficient. Plenty of stress already comes along with a home purchase. Fortunately, choosing Solibel Ramos & Veterans United relieved most of that stress for us!
If you are a Veteran look no further! Veterans United is who you want to use.
They lied and told me that I wouldn't have to pay for my closing cost that the seller would pay for all of it. And I still ended up, having to pay 2600$ Then they tried to steal 252$ from me for some water test done by a company that had never even been to my house or even know where my located is at. And if I wouldn't not have noticed that that would have taken money from a disabled veteran!!!
Response from Veterans United
Kyle,
Thank you for taking the time out of your day to speak to our client advocate team. Per our conversation, we were happy to resolve any issues that had come to light about your file. We understand that some costs and fees show up in places that need to be explained and we will always make sure that our team can assist all clients with the knowledge needed. Thank you and thank you for your service.
Loved them and our gift to break in our new home!!
Highly Recommend
Thank you. Two words sum up our experience better than anything else. You all are great.
