The online interface is really painless and good but still requires agents that are actively following your account--the communication was lacking and I got the feeling that my account was ignored unless a deadline was approaching.
Response from Veterans United
Cyrus, Thank you for taking the time out of your schedule to submit this survey. We agree that communication is a very large component of getting information and explanations across in a timely matter. We use this type of feedback from our clients to further training and hone these skills to assure the process is as smooth as it can be. Please feel free to reach out to our Client Advocate desk to discuss further questions or concerns. Thank you for choosing Veterans United and thank you for your service.
DON’ T GET YOUR MORTGAGE THROUGH VETERANS UNITED. I WOULD SAY IT AGAIN DON’T GET YOUR MORTGAGE THROUGH VETERANS UNITED!!!!!!!!!!!!!!!!!!!!!!!
Response from Veterans United
Jimmy, Thank you for submitting your survey. At this time we invite you to contact our Client Advocate desk to help with any concerns you may have. We are always here to assist you. Thank you.
Couldn't be happier with my new home. All-in-all I loved using this service and would recommend to anyone
I will recommend all veterans to use Veterans United for the home loan needs.
Veterans United made me feel confident in my ability to purchase my first home. They were completely honest throughout the entire process and gave me great foresight on what was to come in the process. I was never blind-sides by anything. I would give Veterans United a 10 out of 10.
Great Experience...felt valued as a Veteran!
Thank you for all that you do for all the veterans in the world I personally would like to thank you for the program that you supply for the Veterans
