It was mostly a pleasant experience. The title company was terrible. They tried to rush me though the contacts a women literally said “I’m not saying I need you to hurry up, but I’m saying that you need to hurry up if you want to close today”
Why did they schedule it on a Friday so late knowing there wasn’t a lot of time, then have the nerve to rush me through something so important. On top of that they screwed up a bunch of numbers causing me to pay thousands seemingly out of the blue at the last minute. Please don’t don’t work with that company again for your client's sake.
I don’t know where to begin! The experience was 110% the best experience with Brandon. This was the easiest and worry free process because of him. So grateful.
Michael Pitts served us with exceptional professionalism in every step of the process. He was attentive, informative, and kind. The customer service we received went far beyond the ordinary as it was outstanding! We are thrilled with VU and are truly grateful that you are serving our Veterans with such excellence! Thank you!
Superior service paired with exceptional knowledge and experience! Truly amazing home buying experience I’d happily recommend fellow veterans to pursue their dream homes with Veterans United!
The majority of the home buying process with VU was excellent. However, the disparities between initial/final closing disclosure figures almost put me into a bind less than 24 hours from closing day. It could have delayed the sale entirely if either I did not have the funds immediately available or if the title company had requested a different method of payment. No one wants to be surprised on the afternoon before closing day and I should have gotten the final CD at least 72 hrs prior to closing day.
Great. Experience.
Stuart and his team were super awesome!
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Seth and Cris stayed professional throughout the entire process. Closed on time. The on line system deserves an A+ . I truly enjoyed the easiness and efficiency. Most of all, the tracking of documents and knowing there is a file to download into my computer is a great feature.
I've already given my brother your number for a potential refinance.Thank you
My team was outstanding. From my real estate agent to my loan officers and everyone inbetween! Communitation was top notch and everything was very easy to understand!
Very thorough on the loan process. They make sure you have all the paperwork needed to expedite the loan.
Allie Leiva is a star!
Your underwriting team needs work!
Instead of giving us a list of IOUs once, they dribble them out.
Secondly, they are ignorant of CA laws, asking a stupid question of who's responsible for the roads.
Lastly, they had me do a telecon with Equifax over a $216.38 MONTHLY, RECURRING PAYMENT TO HILTON!
This, for Vet with $2M in assets and an 800 credit score.
Allie Leiva saved your company from a bad review!!
It was a pleasure, and non painful loan.
Quickly and responsibly done thank you love Grandpa
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The experience was phenomenal and seamless. Highly recommended by my friends and I will continue to do the same.
The initial loan pre-approval process was lengthy, but once all documents were submitted the process was easy and everything was accomplished in a timely manner.
They took all the headache out of home-buying/refinancing. I could always get in touch with them and they kept me up to date on all that was happening
The loan specialist Mike Stalling was excellent. Took his time to explain everything and genuinely was concerned about what was best for me. Great job to the rest of the team as well.
Super simple and step by step process made home buying a breeze. Thank you for all the help and outstanding work!
