It was very good.
Amazing!!
Amazing experience! Let me in on every step of the process and answered any questions I had!
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Wonderful team and a wonderful experience
The team we worked with was great!
Good people to work with. Both Jimmy and Ashley were great.
Cindy Woodham is wonderful!
The initial start of the home loan process was a breeze in the simplicity of the website. Just log on and upload documents on your own is what I liked about the process, in the beginning. Overall, my home loan team is what completely ruined my positive perspective on veterans united as a whole. If there was 100% communication from the home loan team, then I would’ve loved to of rated veterans united a 10. But, the lack of communication delayed closing for months, there were several instances of miscommunication, mistakes made all around that overall made my wife and I receive a negative outlook on our loan team.
Response from Veterans United
Hi James, thank you for sharing this honest review. We apologize that our service did not provide the personalized experience you expected throughout the process. Your comments will help us ensure that we learn from mistakes and improve for the next customer. We value your business and hope you enjoy your new home.
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Best overall! Closing was extremely easy, they came to my office, had everything ready. We finished all paperwork expeditiously and I was back to workin no time. I can't day enough good things about this company and Josh Kaplan!
attentive, quick responses to questions, friendly and very professional people
From beginning to end Veteran’s United we’re outstanding. Rachel Bruce took the cold call from me & I didn’t think getting a mortgage was possible but she walked me thru the application to homeowner every single step of the way. Even into the finally steps I was able to reach out to her & ask questions, I appreciated that. Stephanie Pantaleo was another at VU I heavily relied on through my loan process. I feel like I spoke to her and Rachel more than I did my family during these last 2 months. I just cannot thank them enough or give enough praise for their help and guidance through this process
