Disappointed and would not recommend. Glad this loan finally closed.
I was told all the horror stories about VA loans and let me tell you that they only happen if you let them. Veterans United is so knowledgeable if you ask the questions they have the answers for you. Simply put I had no issues what so ever in getting my house.
Patty and the folks at VU work very hard for their customers and sacrifice much of their professional and personal time to make your home dreams a reality.
Renee and her team were knowledgeable and experienced in the mortgage process. Questions were answered in a timely manner. The team had the ability to convey details that made the process seamless and comfortable.
From Eric Helton to Dylan Morgret to Paul Williamson... we worked with a knowledgeable and thorough team, which we appreciated! If it weren't for the Sellers not being able to move out early, we could have closed the loan in 21 days! Veteran's United is an awesome Lender to work with and the Welcome "The Regis Family" door mat was a lovely touch! Thank you, Veteran's United for helping us get into our beautiful home!❤️ Mary Ann and Eppie Regis
Do it! I've heard horrible stories of regular loans. This was easy and quick! If I ever sell,I'm going right back to this place,to buy, again! P.S. I saved a ton of money! Thanks!
VU treats you like a person by giving respect and reaching out just to meet you and introduce themselves. They keep you up to date on how your loan process is going. They make the entire process easy by giving you your own account with them so you can do everything right on your computer. I highly recommend VU to every vet that is looking for a home loan.
Easy , wonderful people and experience !!
One couldn't ask for better service and execution.
Very great team! Exceptional customer service!
Veterans United is absolutely the way to go for veterans with the ability to use a V.A. Home loan with buying a new home. We were able to get into our dream home for about the same price as what we pay in rent each month. Hands down a great company with a great reputation.
I was iffy at first. I've heard it from other lenders, we'll help you get your credit where it needs to be. but they actually did tell me what I needed to do in order to start our process. and being motivated is key. Whatever they ask for, give it to them as so they can get everything taken care of on there end. If it wasn't for the fact that the house had a title issue, our home buying process would've only taking a couple of months and that's from applying for loan, finding a home, and closing. Thank you for making our dream come true. The Benitez Family
John and his team are professional and always help you to feel comfortable during the home buying process. They handle everything with tact and pose and try to make a complicated process as simple as possible.
Great service, made it very easy and less stessful
My thoughts on a major purchase, like a home. I was thinking total stress. Veterans United and Dave team made it a smooth sailing purchase. I will totally recommend Veterans United to family or friend.
Made homebuying easy process
Over All, I would recommend, but Veterans United does drop the ball in a few areas. Ease of process of required documents is amazing! Their online app. for the phone is blazing fast and also straight forward and easy to use. Technology back and forth and communication with the load department superior. They are available it seems 24 hrs. a day. Professionalism in communications, they do make you feel like a super star borrower so I gotta give props where they are do. Morgan Swartz really seemed to be the pack mule handle the brunt of my application, and gold stars for her in most areas. My biggest issue is all the b.s. this company gave me over my home being on a Private Road. I am a very educated person when it came to my mortgage. I studied their website and watched lots of their videos. I truly felt I was informed, but in all my intake checklists nothing was ever mentioned regarding the pitfalls of living on a private road. This is apparently an issue with the Department of Veterans Affairs and the underwriters of the mortgage company. I almost think it's a bigger deal with the lender than it is with the VA. The issue is that they require a Private Road Maintenance Agreement. They essentially want something in writing stating the road will be maintained and constant access is provided for EMS etc. This was never related to me until the last hours as we were in the stages to be "Cleared to Close". Early on I was being influenced to write a letter, and request a Waiver with the Veterans Administration to get around this problem. But, as we were doing that we were being pressured to actually take full responsibility and implement a Private Road Agreement for our private road in which we share with 15 other homes. They actually were requesting that I implement sign and record at our local county. Essentially being on the hook for such a grave liability. We couldn't understand this as we had just been requested to file for a waiver. We weren't about to do that, we wanted to wait for the VA to determine things on the waiver, but we waited and waited, our closing dates kept getting moved. But finally Morgan soon realized that we had a Home Owners Association and they had bylaws with a road maintenance agreement in effect. So here we were taken down all kinds of paths that really were unnecessary. I'm not sure how a company manages to cover so many things in the lead up to the Closing but failed to address this early on. Our case should have been vetted much earlier regarding the Private Road Maintenance Agreement, this is a huge deal and can be a deal breaker if you don't have something in writing. Because it seems even if the VA will offer up a waiver the Mortgage Company hyperventilates when it comes to this issue. Some bureaucrat in Washington feels it's necessary for rural folks to take care of their roads, um... I gotta get to work everyday and so does everyone else, communities often just have verbal agreements and they work. Anyways, make sure you know what kind of road you live on before you get to tangled, and if anyone signs and agrees to being the sole person on a Private Road Agreement I would say you need your head examined, as that's a huge liability!!!
Amazing performance from Dave Buchner and his team, respectful to customers, quick response all the time and committed for making things happen . I will recommend veterans united to anyone any day and anytime . You can really rely on them and trust them for making things happen. Good job and keep it up .
