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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

428,196

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend
headshot image of Hayden Grant

Loan Officer: Hayden Grant

NMLS# 1028340

2.5 out of 5 Stars

Disappointed and would not recommend. Glad this loan finally closed.

headshot image of Garet Barry

Loan Officer: Garet Barry

NMLS# 1409472

5 out of 5 Stars
Would Recommend
headshot image of Jared Wilmes

Loan Officer: Jared Wilmes

NMLS# 1378229

5 out of 5 Stars
Would Recommend

I was told all the horror stories about VA loans and let me tell you that they only happen if you let them. Veterans United is so knowledgeable if you ask the questions they have the answers for you. Simply put I had no issues what so ever in getting my house.

headshot image of Doug Brady

Loan Officer: Doug Brady

NMLS# 863095

5 out of 5 Stars
Would Recommend
headshot image of Darrick Brown

Loan Officer: Darrick Brown

NMLS# 44323

3.5 out of 5 Stars
Would Recommend

Patty and the folks at VU work very hard for their customers and sacrifice much of their professional and personal time to make your home dreams a reality.

headshot image of Patricia Tatom

Loan Officer: Patricia Tatom

NMLS# 237993

5 out of 5 Stars
Would Recommend

Renee and her team were knowledgeable and experienced in the mortgage process. Questions were answered in a timely manner. The team had the ability to convey details that made the process seamless and comfortable.

headshot image of Renee Young

Loan Officer: Renee Young

NMLS# 546173

5 out of 5 Stars
Would Recommend

From Eric Helton to Dylan Morgret to Paul Williamson... we worked with a knowledgeable and thorough team, which we appreciated! If it weren't for the Sellers not being able to move out early, we could have closed the loan in 21 days! Veteran's United is an awesome Lender to work with and the Welcome "The Regis Family" door mat was a lovely touch! Thank you, Veteran's United for helping us get into our beautiful home!❤️ Mary Ann and Eppie Regis

headshot image of Dylan Morgret

Loan Officer: Dylan Morgret

NMLS# 1493964

5 out of 5 Stars
Would Recommend
headshot image of Clay Rose

Loan Officer: Clay Rose

NMLS# 1126163

4 out of 5 Stars
Would Recommend
headshot image of Eric Soete

Loan Officer: Eric Soete

NMLS# 951466

5 out of 5 Stars

Do it! I've heard horrible stories of regular loans. This was easy and quick! If I ever sell,I'm going right back to this place,to buy, again! P.S. I saved a ton of money! Thanks!

headshot image of Rachel Bruce

Loan Officer: Rachel Bruce

NMLS# 951471

5 out of 5 Stars
Would Recommend

VU treats you like a person by giving respect and reaching out just to meet you and introduce themselves. They keep you up to date on how your loan process is going. They make the entire process easy by giving you your own account with them so you can do everything right on your computer. I highly recommend VU to every vet that is looking for a home loan.

headshot image of Janet Bowe

Loan Officer: Janet Bowe

NMLS# 1161486

5 out of 5 Stars
Would Recommend

Easy , wonderful people and experience !!

headshot image of Aaron Madrid

Loan Officer: Aaron Madrid

NMLS# 1161632

5 out of 5 Stars
Would Recommend

One couldn't ask for better service and execution.

headshot image of Ryan Williams

Loan Officer: Ryan Williams

NMLS# 1718322

5 out of 5 Stars
Would Recommend

Very great team! Exceptional customer service!

headshot image of Darrick Brown

Loan Officer: Darrick Brown

NMLS# 44323

5 out of 5 Stars
Would Recommend
headshot image of Kyle Bakker

Loan Officer: Kyle Bakker

NMLS# 1698016

4 out of 5 Stars
Would Recommend
headshot image of Charlie Holsten

Loan Officer: Charlie Holsten

NMLS# 1721617

5 out of 5 Stars
Would Recommend

Veterans United is absolutely the way to go for veterans with the ability to use a V.A. Home loan with buying a new home. We were able to get into our dream home for about the same price as what we pay in rent each month. Hands down a great company with a great reputation.

headshot image of Thomas Welek

Loan Officer: Thomas Welek

NMLS# 1277019

4.5 out of 5 Stars
Would Recommend
headshot image of Steve Hopper

Loan Officer: Steve Hopper

NMLS# 1493953

5 out of 5 Stars
Would Recommend

I was iffy at first. I've heard it from other lenders, we'll help you get your credit where it needs to be. but they actually did tell me what I needed to do in order to start our process. and being motivated is key. Whatever they ask for, give it to them as so they can get everything taken care of on there end. If it wasn't for the fact that the house had a title issue, our home buying process would've only taking a couple of months and that's from applying for loan, finding a home, and closing. Thank you for making our dream come true. The Benitez Family

headshot image of Devon Casady

Loan Officer: Devon Casady

NMLS# 677410

1.5 out of 5 Stars
headshot image of Terry Roberts

Loan Officer: Terry Roberts

NMLS# 397987

4 out of 5 Stars
Would Recommend
headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend

John and his team are professional and always help you to feel comfortable during the home buying process. They handle everything with tact and pose and try to make a complicated process as simple as possible.

headshot image of John Sullivan

Loan Officer: John Sullivan

NMLS# 1098699

5 out of 5 Stars
Would Recommend

Great service, made it very easy and less stessful

headshot image of Ashley Cook

Loan Officer: Ashley Cook

NMLS# 1106948

5 out of 5 Stars
Would Recommend

My thoughts on a major purchase, like a home. I was thinking total stress. Veterans United and Dave team made it a smooth sailing purchase. I will totally recommend Veterans United to family or friend.

headshot image of Dave Buchner

Loan Officer: Dave Buchner

NMLS# 217248

5 out of 5 Stars
Would Recommend
headshot image of Leanna Moss

Loan Officer: Leanna Moss

NMLS# 1126212

5 out of 5 Stars
Would Recommend

Made homebuying easy process

headshot image of Rob Hayward

Loan Officer: Rob Hayward

NMLS# 1630408

4.5 out of 5 Stars
Would Recommend
headshot image of Alex Herbel

Loan Officer: Alex Herbel

NMLS# 182159

4 out of 5 Stars
Would Recommend

Over All, I would recommend, but Veterans United does drop the ball in a few areas. Ease of process of required documents is amazing! Their online app. for the phone is blazing fast and also straight forward and easy to use. Technology back and forth and communication with the load department superior. They are available it seems 24 hrs. a day. Professionalism in communications, they do make you feel like a super star borrower so I gotta give props where they are do. Morgan Swartz really seemed to be the pack mule handle the brunt of my application, and gold stars for her in most areas. My biggest issue is all the b.s. this company gave me over my home being on a Private Road. I am a very educated person when it came to my mortgage. I studied their website and watched lots of their videos. I truly felt I was informed, but in all my intake checklists nothing was ever mentioned regarding the pitfalls of living on a private road. This is apparently an issue with the Department of Veterans Affairs and the underwriters of the mortgage company. I almost think it's a bigger deal with the lender than it is with the VA. The issue is that they require a Private Road Maintenance Agreement. They essentially want something in writing stating the road will be maintained and constant access is provided for EMS etc. This was never related to me until the last hours as we were in the stages to be "Cleared to Close". Early on I was being influenced to write a letter, and request a Waiver with the Veterans Administration to get around this problem. But, as we were doing that we were being pressured to actually take full responsibility and implement a Private Road Agreement for our private road in which we share with 15 other homes. They actually were requesting that I implement sign and record at our local county. Essentially being on the hook for such a grave liability. We couldn't understand this as we had just been requested to file for a waiver. We weren't about to do that, we wanted to wait for the VA to determine things on the waiver, but we waited and waited, our closing dates kept getting moved. But finally Morgan soon realized that we had a Home Owners Association and they had bylaws with a road maintenance agreement in effect. So here we were taken down all kinds of paths that really were unnecessary. I'm not sure how a company manages to cover so many things in the lead up to the Closing but failed to address this early on. Our case should have been vetted much earlier regarding the Private Road Maintenance Agreement, this is a huge deal and can be a deal breaker if you don't have something in writing. Because it seems even if the VA will offer up a waiver the Mortgage Company hyperventilates when it comes to this issue. Some bureaucrat in Washington feels it's necessary for rural folks to take care of their roads, um... I gotta get to work everyday and so does everyone else, communities often just have verbal agreements and they work. Anyways, make sure you know what kind of road you live on before you get to tangled, and if anyone signs and agrees to being the sole person on a Private Road Agreement I would say you need your head examined, as that's a huge liability!!!

headshot image of Mike Lyman

Loan Officer: Mike Lyman

NMLS# 1312488

5 out of 5 Stars
Would Recommend

Amazing performance from Dave Buchner and his team, respectful to customers, quick response all the time and committed for making things happen . I will recommend veterans united to anyone any day and anytime . You can really rely on them and trust them for making things happen. Good job and keep it up .

headshot image of Dave Buchner

Loan Officer: Dave Buchner

NMLS# 217248

More Reviews

See all 428,196 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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