Lose papers/ask for the same paperwork multiple times. I personally feel it was a little unprofessional, but other than that everything else was okay.
Process took longer than 30 days to close.
Great people to work with! Thank you.
Difficult to get a hold of anyone in a timely manner. This proved difficult for time sensitive items. Once cleared to close it appeared getting the paperwork to the title company no longer was a priority which delayed the closing by 3 days.
Response from Veterans United
Shaun, Thank you for informing Veterans United about your closing issues. We always strive to resolve cases in a timely matter. There can be issues with third parties that could prevent that, and we apologize for any inconvenience this may have caused. Please feel free to reach out to your team for any concerns.
I would absolutely recommend Veterans United. Was a simple and pain free process from start to finish.
Except for the time lapse, everything was excellent.
Everyone on the team I worked with was patient and helped me in the process. They answered all my questions with no hesitation to help me.
Me and my Wife had a wonderful experience with Veterans United and will Reccomended!
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We previously went through a very lengthy refinance process with another company. After several months it did not go through. We began working with VU right away and in approximately 30 days we were ready for closing. The team at VU is outstanding. I will never use another mortgage company.
Always a pleasant and professional experience!
Great team and VA United gets the job done! Outstanding crew and Outstanding customer service.
