Great customer service and made the home buying process a breeze for a new buyer.
From start to finish, Veterans United was there to answer any and all questions. I closed really fast, around 45 days. The service is amazing. If you are a veteran looking for a first time home, Veterans United should be your first thought. They make it as easy as it could possibly be. Thanks Veterans United!
Thank you to Eli Chiles for being so prompt on everything and making sure everything went as planned!
This was my first home buying experience and my service from Veterans United was nothing less than perfect. My loan team communicated so well there was never a time I had doubt or confusion in the process. I felt taken care of and cared for. I highly recommend Veterans United to anyone!
I think I have covered it all in the above comments. Thank you all for making this a great experience!!!
Thank you for the help. I appreciate you all.
Veteran United was awesome to work with as a first time homebuyer! I felt confident with my purchase having such a knowledgeable loan officer.
Nichole, Lindsay and the entire home team were excellent they each used their expertise in guiding Ronnie and i through our forever home buying process with patience explaining each step in our journey to home ownership. I highly recommend this home team to anyone purchasing a home through Veterans United Home Loans especially if their using VA.
The team provided excellent customer service and answered questions in a timely manner.
We would highly recommend Veterans United to any veteran searching for easy, no money down ways to purchase a home.
Thank you so much for making this process efficient and easy to do. Love the online phone App, keeping everything organized and clear what is expected and needed all the way through the process.
I appreciate the effort everyone put in to help my with my first home buying experience it may have been a little stressful while working night shift and having to deal with things they needed from me during the day but this team did everything they could to help and alleviate a bit of that stress. Thank you all for your hard work and diligence in helping me purchase my first home I would definitely recommend them to anyone buying.
I met Chris Soloman one time months ago when I first started looking for a home. I told Chris I had never purchased a home and had zero knowledge of the process. Chris neglected to explain ANY of the process to me throughout the entirety of the loan.I spoke with Chris on the phone less than 30 mins combined the entire process. We did text and email usually consisting of requests for information.
We made contracts pinpointing dates of when we would close. Twice we had to extend these and I felt it was not of importance to Chris.My agent had the understanding that I had been "well informed" on the "numbers" prior to closing. I had no idea the amount of closing costs until a couple hours before signing. I was in class with a brand new job almost in a panic bc I wasn't sure of the amount of money I would need to close my loan with.Post signing, POST SIGNING, I was asked for verification of employment!?! I spent my farewell lunch with my class on the last day of school scrambling to get this info to him as it was "NEEDED ASAP" only to return to the campus, walk in the door and get a text informing me he had taken care of it. I can't get that lunch back and chances are, I'll never see them again as we are from all over Alabama.I feel very disappointed in what I thought would be one of the happiest experiences of my life.
Response from Veterans United
Chasity, thank you for taking the time to share this information. Last minute requests often create additional stress, and we apologize that your experience was negatively impacted. We are glad that you are a new homeowner, and we want to reassure you that your comments will be used to help future clients. It is our goal to prevent a similar experience and continue to hold ourselves accountable for outstanding customer service.
So glad that this was the first company that I called. I have several other companies that wanted our business. I'm really glad I chose Veterans United!
