I was a little apprehensive to start the process on a refinance. They made the whole experience easy, fluid and was impressed with their professionalism and ability to put a customer at ease. Would highly recommend them!
I got the house through Veterans United, but I will not next time I relocate. I was supposed to close on Dec 9, and on the 5th I got an email from the Veterans United guys saying everything was in order, and I was going to close on the 9th. The day of closing the escrow company still had not received the loan paperwork and I was getting texts and emails about information they still needed. Also, for 2 weeks they kept asking me for a W-2 from a time that my wife was not working, and instead of reading our explanation for not having one, I just kept getting emails from them saying they needed this particular W-2. Then after 2 weeks of this, they finally said all they needed was proof of employment for 24 months, and did not need that particular W-2 they had been bugging us about. They literally had one job and I had to stay in a hotel and had other inconveniences due to their incompetence.
Response from Veterans United
Hannah, we're sorry about the seemingly last minute requests for paperwork. Each file is unique, and our Client Advocate team will review your file to find potential areas where we could have performed better. We're glad to know you are now in your new home.
My team was awesome I can’t be any more happier!!
As a first time buyer this experience was made so simple and hassle free by Alsi. 100% recommend to all.
Working with my loan time was a wonderful experience. Very informative, Professional it was a pleasure going through the entire process. Thank You so much
So much easier to get ahold of people and get answers than other banks!
Marie is fantastic. Awesome experience from start to finish. Really fast and friendly.
Jeremy and his team are ABSOLUTELY AWESOME!!!!!! I would highly recommend them to anyone!! Cassie March is absolutely AMAZING! She made this whole process so much better!!!
Made the home buying experience painless. Can Very professional.
Honestly if I could rate higher than a 10 I would!! Everyone on my team was amazing and answered all of my questions during each process.
Daniel Lowe, Jackie Barton and the whole team were fantastic. They stuck with us till we got our financial house in order and then walk us through financing all the way to close. Outstanding team.
Ready to see for yourself?
Experience first-hand why 363,472 homeowners give us a perfect score!
This was my second time working with Jeff and I felt confident working with him as my loan officer. Jeff knows all of the ins and outs of VA loans, as well as the process that goes along with securing them. He worked very well with my broker and my attorney, and I would highly recommend him to anyone who is interested in VA mortgage.
Team went above and beyond during this entire process.
Very professional and helpful team to ease the home buying and refinancing process.
I would not have gone with anyone else. The rates where lower then any other mortgage company and everyone was extremely knowledgeable.
Adam is a consummate professional, if there was a hint of difficulty, he was on it. I could not gave had a better experience with Adam.
