Not saying this is a bad company, but the loan officer I received was not my favorite, my processor Dena was great to me and that is the only positive thing I have to honestly say! I signed my final disclosure 3 hours before closing, I was sick over the whole process! They over document everything, I submitted the same tradlines 3x, Shannon who was Denas boss in the same office never had a clue what Dena was doing! I'm thankful I got the home but would maybe try another lender if I had to do again!
Response from Veterans United
Jeremy, we thank you for sharing this feedback with us, and for allowing us a chance to learn more from you. A member of our Client Advocate team is available to gather more detailed information so that we may look to use this opportunity to prevent a similar experience down the road. Please reach out to us so that we can work to improve for you and our future clients.
We highly recommend Veterans United Home Loans to anyone looking to finance or refinance a home loan. Everyone involved is very professional, very thorough in explanations of what is involved from start to closing. George Eastergard was superior in every way in advising which type of loan would benefit us most, what kind of paperwork we would need to provide, and what to expect in any given circumstance. George earned my trust the first time we talked. We were very comfortable with him through the entire process. We now have a new home that might not have been possible without his and Veterans United's team. If there is a next time to buy a home, they will be the only call we will make.
If you are in the market and in the mood to purchase your new home then I highly recommend Vetetan’s United whether you are a veteran or not. One reason I recommend VU is they caused me to feel safe and that my information is safeguarded. From the onset they ensured I know how the process went and what is expected.I was a first-time home buyer and they made me feel respected even when I asked a “dumb” question. Give VU your business, you won’t be disappointed!
I highly recommend all veterans serious about buying a home contact Veterans United, they take good care of our nation's military community and make the buying process seamless and easy from start to finish. No regrets at all!
Chris Primmer and his team walked me thru the whole process to make my home loan process very easy. Chris and his team answered any question about the loan process which took a huge burden off me and his team took the extra time to work with me as I have not bought a home in many years. I would highly recommend them to anyone looking to purchase their next home. Thank you Chris.
I couldn't have chose a better company to work with. Veterans United Home Loans started me down the right path as to looking for the right home for my family and I. Bill and his team we're with me every step of the way and informing me of any updates or changes that were needed. I would definitely recommend Veterans United Home Loans to everyone that is looking to buy a home.
If you are a veteran I recommend veterans United to help you process your loan they are quick and professional on getting you approved for your loan and very polite.
It was a very positive experience and they were patient as the first two offers that we made on two other houses became mired in problems beyond all of our control
Thanks to the team at Veterans United - they made this process a pleasure.
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Most Amazing Experience Ever! My Wife Was Very Pleased With Their Attention To Detail!!!!
Find a more professional service. This company will promise one thing and blame everyone else involved if they can’t deliver.
Response from Veterans United
Edwin, we take your feedback seriously and we appreciate your willingness to acknowledge this situation. We care deeply about customer service and a member of our Client Advocate team would love an opportunity to discuss your loan experience in greater detail. It is always our goal to strive for improvements, and acknowledge any mistakes made along the way. We look forward to learning more about what may have caused you to feel this way.
For those of us who do not specialize in buying and refinancing a home , let me save you all days of research and endless phone calls to Leander’s across our Great land. After 5 try’s, and by pure accident, I did some research on Veterans United. It payed of . They ABSOLUTELY do what they say , and most importantly, they Follow Up, and explain the process to you every step of the way. I am as most Veterans, very critical when it comes to myself & family. And this Lender Group is as well. We were treated like we where buying a million dollar home . If you don’t like your time and money wasted on fast talking agents that promise you everything a deliver little to any results, call VETERANS UNITED, and see for yourself. Thank you CHRYSTAL & KIM for all your hard work. Bruce Jordan , Wa. St.
Great job all around. Awesome teamwork!!Thank you all so much! Semper Fi 🇺🇸
