The main thing I liked was that I was responded to quickly. They didn't always have the answers but they did get them eventually. I would recommend them but I would always do my own research as well. Just because this is their job doesn't mean they know everything about it or are the best at it. For example: they were unaware that you could get a waiver for certain VA recommended repairs, so I got the waivers myself. Also I wasn't told about having to have my well water tested in my initial cost estimate. That wasn't disclosed until almost closing time. If I had been told earlier I could of had it done and maybe saved a few bucks on the cost to extend my rate past the last day of my locked in rate. I say maybe because the VA appraiser took 2 weeks to do the appraisal report and then another week to get approved through Veterans United underwriters. My rate was only locked for 45 days or so and half of that was the appraisal process. It costs a .01% of your total loan amount per day to extend and the minimum extension is 11 days but 3 of those days are for after you close to give you time to change your mind if you wanted to.I hope this information helps other veterans.
The team of Reed, Lori, and Molly, that assisted/worked on my mortgage truly made this a great experience. They were readily available to assist, explain, and to answer any questions that arose during the process. The time from my pre-approval to closing was about 7 weeks. That included the time it took for us to find and tour potential properties, which was about 20 different properties, before finding the house we bought. If I ever decide to buy again, Veteran's United will be my 1st call and will also recommend them to any of my family and friends that are veterans.
Veterans United is a great company to get a home loan through. They will help you down the path of home ownership and make sure that you are well informed. The process is set up to your pace so however fast or slow you go is up to you.
The entire staff was great Including the receptionist Emily. She called me by my first name every time I came into the office. Excellent customer service.
During the home searching process the communication was excessive as if they were trying to get us into contract as soon as possible even after we told them we would let them know when we found something.During the loan validation and underwriting process the communication was non-existent and to find out anything about where we were I had to go out of my way to find someone who would answer my questions and let me know where we were in the process.
I'm just overly grateful to be a homeowner. I can't tell you how happy everyone has made me that was part of this process. Nothing negative to say. Nothing but praise for everyone involved . Big shout out to Charlie in Lighthouse! Without him keeping an eye on me none of this would he possible.
Had a wonderful experience with Veterans United, we will never go through anyone else when purchasing a home. Thank you so much Veterans United made the home buying process very easy.
My first home buying experience was great with Veterans Home United.
I will certainly be using Veterans United again. No complaints whatsoever. Online platform really streamlines the process. Props!
It was so easy and effortless. Very pleased with our home loan experience and would highly recommend Veteran's United!
I had a very positive experience applying for funding thru Veterans United. The agent who made it happen for me was Danielle Genz. She is a true professional and a genuine person.
My experience with veterans United was nothing less than amazing. They made the process extremely easy; they are very friendly and nice to work with. Overall these guys are the best!
The process was timely, seamless with GREAT FOLKS to work with at Veterans United.Would strongly recommend Veterans United to all my friends.Thanks Again,Clement G. Hartley
Great people made it easy for us would definitely use them again on our next buy thanks so much
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The overall experience exceeded my expectations. The Team was amazing and I couldn't ask for more! I'll be sure to spread to my veteran friends the great results VU provides!
There should be no other consideration for a vet, than to work with Veterans United. The attention to detail and service they provide is beyond measure. They made what was supposed to be a stressful and complicated process of buying a home, simple and anxiety free. I cannot stress enough how pleased I am in the organization and am grateful I chose Veterans United.
The whole team did a wonderful job at helping me find and obtain my new home. Leanna Moss is a gem. She kept me informed, was quick to respond to my questions, and is just overall on top of the game. Despite a setback due to circumstances outside of EVERYONES control, the team kept pushing forward. And once the obstacle (VA appraiser) delivered his report (weeks late) Leanna and the team pushed hard to get the job done and get me to closing. This is the second time I purchased a home through Veterans United and if there is ever another in my future, I am sure I will use them again.
It was a great experience working with Veterans United, from the beginning to the closing, all the needed information was exchanged with no problems and very quickly. The loan team was awesome, if I had a question they had the answer, Thank you.
Does a great job.
Full disclosure on underwriting process ! This process needs to be examined, so docs are not provided day before close. Edward Regua
