Was great and I am happy with my new house. It came at a much needed time. Just some things were stressful and cause a little confusion. But all and all was great.
Just a minor hiccup at the end. But, everything turned out great for us overall.
The amount of care and understanding was amazing. I felt like I was taken care of as an individual and just another customer.
Very helpful! Team went above and beyond to get everything finished in time to close. Communication was awesome and DocuSign was super easy.
The experience was great, professional and informative. From start to finish my loan officers Tony and Jeff handled my file as if it was there personal files. Great doing business with.
The process was very smooth with Veterans United. The only issue I had was with closing. The day before signing my loan documents I received a final closing disclosure with a $10,000 difference in cash to close. This was due to a required down payment and not being able to receive cash at close. I was not able to apply the seller credit as I saw fit, and instead it was just applied to my funding fee without discussing with me.
The customer service was beyond reproach. Patty Tatom is the best !!!! I wished everyone had a love for people and their job like she has. Great member in your organization. The best Loan Specialist that I had ever worked with.
Very professional, fantastic service
Felecia Solomon, kept in contact with the loan progress. Immediately let me know things I needed to do to move to the next level. Being a first time home buyer it was as if a parent holding a child hand to cross the street the first time
Very kind, professional, and always there, thank you.
My transaction coordinator, Alyssa Kroner, was awesome. She helped make the whole process simple and easy.
Every step of the way I felt as though the entire VU Team had my back and they were extremely clear and precise in guiding through this complicated process.
Joe Peterson and MARKITA Rosenberg did a great job.
The online platform is user-friendly. This made the entire process seamless and allowed me to submit correspondence from the comfort of my home and at my convenience.
