Rick and Lacey are AWESOME. Also, the lighthouse team helped me make my home ownership dream becom a reality.
This was by far the easier loan process I have ever completed. I was always kept up to date and knew when things were due and where the loan was in the process. It was pretty easier and went very smoothly.
Mr. Batson and Samantha Bowman are true professionals and made my experience in buying my new house so easy and we’re on top of everything. Very grateful for their help and courtesy and I give them a 10 star rating for a job well done. Thank Caleb and Samantha for all your help.
I'm very excited about the process with the veterans united group! I would go with them again in a New York minute. thanks a bunch everyone.Joe Young
In the beginning everything went smooth until we got to the closing, and thing switched to Josh. There were times we felt that some of Josh questions were more personal. Some of his questions, didn't have nothing to do with our credit, but more about what we brought for our church. We began to feel like we were being pushed around, I need this, this should be the last thing than he would ask for something else. So we get to closing, we understood about being cautious about the hurricane and wanting to making sure that the homeowner insurance was in place. So they would not give us the keys to the house until the insurance could be verified. But they took our money for closing. Our local agent was in an area that was mandatory evacuation and office was closed. But the information needed could be verified threw their home office located in Florida, and on their website. Josh kept assisting to speak with the local agent to get something in writing. We were told that they did not want us to take ownership of the house before knowing if our insurance was in place and we would be on the hook for any damages. All of the closing paperwork had be signed and the seller had signed off. If something had of happen, wouldn't we be on the hook anyway....
Response from Veterans United
Kenneth, thank you for taking time to share your valuable feedback. We appreciate the opportunity to research your experience further and learn more about the ways we might improve for the next customer. One of our Client Advocate team members has attempted to reach you. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience.
All veterans can rely on the Veteran United team to help them finance the home of their dreams.
Veterans United is an amazing company. I'd recommend them to Family and Friends for a truly exceptional home buying experience. I really feel like Veterans United was on our side and advocated for us as home buyers. My loan officer was absolutely amazing. She was an absolute pleasure to work with. My mind was at ease with the entire process. The ability to review documents online and electronically sign was a plus. The way everything was explained at each phase of the home buying process was clear and easy to understand. Most of all, everyone I dealt with at Veterans United really cared for my Family in this process. I can tell that every communication was sincere and Veterans United really had my best interest at heart. Amazing experience!
Do not hesitate to engage Veterans United for your home loan. These people are great. Made the process seem easy. They will guide you through every step. Great company, great people!
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I was dubious at first due to being taken advatage by "veteran-centric" businesses in the past. This is not one of them. They do incredible work and would recommend them to any of my. I had zero experience with home buying and they did an incredible job of explaining everything in layman's terms and keeping me on track. Additionally i was not an easy case: I had an extremely compressed timeline and they were able to exceed my expectations in every way possible.A great company that employs incredibly hard working people who make you feel that you are their primary concern.
