Needed a lot of paperwork compared to other lenders. Tried blaming me for their screw up right before closing and didn’t communicate well. Found out lender was trying to delay closing only after calling my realtor asking about closing day details. Loan officer was out of the loop on missing items the account manager said he was missing. Going to give VU the benefit of doubt in that it was over the holidays but communication was terrible.
Response from Veterans United
Jared, we thank you for your feedback and for your understanding. The VA loan does often time require more paperwork than other loan products, but for many Veterans, the benefits outweigh the work involved. We will be reviewing your loan approval to ensure we are finding each opportunity to improve our service for Veterans.
Very professional throughout the entire process. This was my first home and they were very good at explaining the process and making sure I understood everything that was going on. There wasn’t a moment I didn’t know what was going on and if I had questions I would pick up the phone and they were readily available nearly all the time. Thank you Veterans United for such an easy home buying experience.
Everyb[st so helpful and always willing to help.thank you so much.
Not only would I recommend VU to friends and family, I’ve already done exactly that. Also I have directed them to work with Haley because she was absolutely amazing throughout the process. Friendly, easy to talk to, efficient, orderly, I can’t overstate how much of a pleasure it was to work with both Haley and Taylor. Thank you.
Outstanding on EVERY aspect of the home finance/ purchase process!
Very professional and extremely fast at processing everything. Couldn't have asked for a better experience!
The underwriter process is not as clear as it should be. During that part of the process, they were not clear on what exactly they needed or what was needed to complete the loan process.
Response from Veterans United
Patricia, we apologize if we were not clear with the expectations we set for the underwriting process. We understand confusion can lead to a less enjoyable experience for you. There can be times of hurry up and wait during underwriting, but we are here to prepare you for those things to prevent stressful situations. We thank you for your feedback and wish you much happiness in your new home.
Great company!
It was a very easy experience for a stressful experience.
This was a great experience compared to past home purchases, Billy and Samantha were on top of everything from start to finish.
Chris Holdman was an outstanding agent and a huge asset to your organization
Our entire VA loan experience with Veterans United was FANTASTIC from start to finish.
We will recommend Veterans United to others, and could not be happier with our entire VA loan experience. Thank you for running things so smoothly and employing such fantastic people on your teams.
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By far a thorough, organized and hassle free experience!
This was the best experience. Everything went smoothly
Easy to work with
Outstanding service! This company really know what they are doing. They made it easy.
