Our loan team made our first home buying experience amazing for us. They were always keeping us informed every step of the way and explained everything when we had questions. I couldn’t have asked for a better group to help us with this experience.
Please fix the site to upload documents. Having to reset my password every time was very inconvenient
Response from Veterans United
Preston, we're so sorry there were issues with your online account. This issue has been resolved. Thank you so much for letting us know. Please feel free to reach out to our Client Advocate team if any other concerns arise.
Very professional, will answer any of all questions, will always respond back if an answer was no available at the time, You are never left alone
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Everything was really good except for the fact I was promised 3000 for closing cost and instead it was around 2500 so I had to pay 4000 out of pocket for closing cost. Shouldn’t make a promise you can’t keep!
Best experience of feeling taken care of every step of the way . We truly are grateful to everyone on this team assisting us every step of the way !!! Thank you everyone !!!!!
This experience prob cost them a bunch of business bc I know hundreds of vets and will steer them clear of this company.
Response from Veterans United
Fernando, we respect your opinion, and we'd like to know more about where it is coming from. We would appreciate the opportunity to address your concerns directly. Please contact our Client Advocate team if you are willing to share more about your recent home purchase.
We were not happy with Katlin. She was very difficult to reach and she only seemed to respond to emails. In addition, she did not seem to have a handle on the process. She continually asked for information that Andrew had provided.
Being in unfamiliar territory buying a new home had me feeling uneasy and anxious. But knowing that Charlie and Jessica were taking care of me gave me much needed reassurance during the home-buying experience. I highly recommend this team and will seek them out again in the future. Thank you!
I have enjoyed working with Veterans United on my home loan. Everyone is friendly and quick to respond when I have questions.
All I can say here is the experience with Veterans United was one of the easiest to understand and deal with they are professionals that That went the extra mile for And cannot be thanked enough
The easiest home buying experience ever. Recently I was contacted from them about lowering my interest rate and they took care of everything! Mike Mange and his team is great to work with.
